Spectrum Newark

Just make sure you sign in on the computer at the front of the store. We did not know you had to do that. They need a large sign that says that right in your face because others did not know either. And we sat in the store waiting and no employee bothered to mention, hey you have to sign in. Until we noticed it ourselves. Employees kept leaving and going to the back behind closed doors, and actually at one point ALL 5 of the employees were back there for probably 10 minutes leaving the store and customers unattended. I've worked in stores before and you should never just leave the store unattended, especially if you're selling expensive stuff like spectrum. Anyway, other than that, once I got helped it went fast.
Feb 27th, 2024

Feb 11th, 2024

This is the worst internet service available. Do not recommend. I work from home and needed to relocate my router to another room. They deactivated all the lines in my house so that if I needed to move the router they could charge me 65 dollars. This is the stingiest company, they are thieves and a terrible company.
Dec 31st, 2023

All I wanted to do was drop off my deceased family members modem to close his account out. There are NO dedicated individuals or a specific line for this. You must wait while the 3 people that work here set up 2 cell phones. They should not sell phones here or at least dedicate people to cable/Internet services. Been here about 45 minutes for a 2 min transaction. Way to go Spectrum.
Dec 18th, 2023

Made an appointment the day before going in. The store doesn't open until 10. I was 5th in line going in, and the lady who opened the door instructed the first 2 people in the door to go to an associate to get waited on. She then instructed the rest of us to sign in at the kiosk. I said, "What's the purpose of an appointment if you're going to instruct the first 2 people in the door to go to the front when neither one of them had an appointment. She again told me to sign in because they can't see appointments on their screen, which again is ridiculous. Many more problems like nobody helping the seniors who don't know how to operate the kiosk. So I helped 2 older ladies sign in and helped another guy pay his bill at another kiosk while this lady waited on 1 customer. She finally called my name at 1025, 25 minutes after my appointment. When I told her the problem with my phone she said yea I'm not really that good with phones!? What!!! She apologized for the confrontation, and said I don't know why they take 10am appointments, I said maybe when you open the door how about asking anyone if they have an appointment and take them first!
Mar 26th, 2024