Progressive Insurance

My daughter was involved in a crash and a week later we still have not heard or seen an adjuster. In six days we have made eight calls and still have gotten nowhere. They like the premiums paid in a timely manner but good luck getting service in a timely manner
Jul 23rd, 2021

Sep 3rd, 2020

Loved this place
Jul 11th, 2020

This company is horrible to work with, their adjusters have no interest in being polite or fair. They will talk down to you and basically try to make themselves seem important. Try to talk tk their supervisor and "that ain't gonna happen" is their response. Should be a negative 5 stars!!!!!
Jun 3rd, 2020

As a new customer of Progressive, with a 3 year old house, car and 2 motorcycles to insure, we were initially given a great "teaser" rate to switch to them. As we actually started the application process with an agent on the phone, which took around 2 hours, we were surprised how the policy premium kept creeping up little by little when the actual coverage needs we had were discussed. Even so we ended up saving a bit of money on an apples to apples policy switched from Farmers. This week I received an unexpected premium hike of $94 due to the home inspector's report which established that the roof was shingle and not concrete tile and that the house had more than 30% brick facade on timber construction. The original agent recorded upon application was told that only the rear of the house had cladding, so 3 walls were brick, and that the roof was indeed shingle like all the hundreds of surrounding new homes, not concrete tile as he had incorrectly recorded. Having just reached out to Progressive directly I had a conversation with Alex from customer service, who told me that the agent had indeed made a mistake, but that because the 3rd. party inspection had revealed the truth we were indeed liable for the extra $94. I was told the only way to reduce the new higher amount would be to drop some of the coverage levels instead. I am very disappointed with what amounts to a "Bait and Switch" tactic that a company like Progressive should not be resorting to IMO. I am currently researching alternative, and hopefully more honest companies for my future business.
Mar 24th, 2020