Ken Ganley Chrysler Dodge Jeep Ram of London

In December of 2020 I purchased a new Jeep Wrangler from the former Ken Ganley dealership. With only 15,000 miles on the car and a year left on my warranty, I scheduled with Ganley's service department to have many issues addressed. My timing was poor as Ganley was in the process of being sold; making the timeliness of correcting my vehicle's issues seemingly unimportant to the exiting business. During the transition, and a lot of broken promises later, I still had none of my issues resolved. Every excuse was on repeat. Supply issues, personnel problems, etc. For 5 months my vehicle sat at the Ganley dealership...waiting, without so much as a single phone call to update me on the (lack of) progress. Fast forward to the new owner, London CDJR and their new Service Manager Diane. With an honesty and a fervor about her, Diane proceeded to knock-out all of my vehicle's problems; including an onerous issue plaguing my convertible top. With the proper communication and scheduling (paperwork, parts, personnel, etc.), Diane was able to correct nearly all of my issues IN A SINGLE DAY. She was also the blessing that changed my opinion on Jeep products, leading to the purchase of a Grand Wagoneer. During the ownership transition I was fortunate to meet the new owner and the new General Manager. Both were exceedingly professional and a pleasure to befriend. Their passion for the direction of the new dealership was as evident as Diane's. Because of their collective reassurance, my trust is renewed. Loyalty to follow. Thank you London CDJR. Sincerely, John P. Goubeaux
Apr 9th, 2024

I took my jeep in for warranty work and during this time I had a mopar lift installed . I took the jeep in July 2023 and got it back October 23. It was missing parts from the work performed and I was told the parts would be ordered ! I have multiple emails regarding the parts as well as a few other issues with alignment and turn signals alarming during a heavy rain . I have yet to receive missing parts or any contact from dealership . All emails ceased January of 2024 . I have contacted several times since January including service sales and management.
Apr 3rd, 2024

Edit Cory and the young kid Saturday showed alot of integrity and concern to make sure there were no other surprises from the issues below there is still a bit of a way for them to go but those 2 have the right idea Waiting to see how they make this right. Communication is absolutely horrific I just came to get my car didn't even make it out of the parking lot after about a week. Wasn't ready when promised. The only saving grace was the lady back in service she made the additional issue caused right
Mar 18th, 2024

Stopped in over a year ago looking for a decently priced used vehicle. The salesman and finance guy really take well to sounding like robotic salesman! Very unwilling to work with people. They try to keep you there thinking its going to sway your decision. I told the salesman I was leaving and he just continued on, where you going to go? Youre here lets make this work. How far off am I from the payment you had in mind. I finally got up and said youre 40 miles off and Im going home. I ended up buying a vehicle from a dealer in Columbus that same day and the buying experience was very laid back. On a serious note though. Make sure you do your research before going to this place. Know what youre in the market for and have an idea on payment, terms, interest rate. Dont fall victim to their manipulative sales schemes!
Mar 11th, 2024

I factory ordered a 2024 Wrangler in July 2023 and took delivery in February 2024. Although there were issues along the way, London CDJR has so far taken care of me well; I'd be happy to recommend them. My experience in short below: London CDJR Experience - This dealership is an example of how a car buying experience aught to be. They were able to commit to no "typical" dealer stuff (nitrogen tires, undercoating, tint, floor mats, etc) on factory order, which I can't say about other Columbus dealerships. I paid for tax, title, loan origination, and a doc fee. Finance talked about extended warranties, I declined, and that was it. When signing, I was in and out in 2 hours. I can't speak for trying to haggle, but when paying Factory Wholesale Pricing minus two FCA incentives, everything was butter smooth. Brian Conn, my salesperson - He has been incredibly helpful from day one. He is knowledgable and personable without any hint of sales pressure; he seems to be a very honest guy. He's worked with me to fix more than one issue post-purchase, which as far as I am concerned, is above and beyond compared to Brian's peers in the industry at large. If I buy another FCA product it will be from Brian. Management, Evan and Brian - I was owed $1000 back from a refundable deposit with the previous owners (Ken Ganley Auto Group). It took a couple weeks and a few trips to the dealership but I eventually got this money back as they promised. I could see someone getting pretty frustrated with this wait but I do appreciate Brian reaching out to the old owners and Evan coordinating schedules to get me the check. I would have preferred if this deposit was rolled into my down payment, but I don't expect this to be an issue with future customers. Overall I think they handled it well for not knowing all the information at the get-go.
Feb 29th, 2024