Kingwood Memorial Park

Patricia Turner _{on Google}

Jul 16th, 2021

My family has been waiting since September 2018 to have a headstone engraved. Customer service here is a problem that doesn't seem to get addressed by management. The 5 star review listed in the reviews was for a previous management company- they did take concerns seriously and rectify problems; I've dealt with them before. Current management does not seem to address issues, and don't even return calls when promised. Guessing my family is not the only ones dealing with the poor management.

Linda Williams _{on Google}

Oct 15th, 2020

I have been waiting for 1 year and 4 months to get dates Put on my husbands Stone. They say they will call but they do not. I am so sorry I put my husband there and have recommended to many. I guess I was a little fast on that.

Melissa Chu _{on Google}

Dec 28th, 2019

Absolutely stunning location however, the management team is extremely unorganized and lacks professionalism. My Mother passed away in April and we were told that her plaque would be ready within 8 weeks. July rolled around and we asked what was the status of her plaque. We did not receive a direct answer but was told it would "be ready in 2 weeks". It is now SEPTEMBER 12TH and they STILL do not have an answer for us. For the amount of money we have given to this company and they still cannot give us a direct answer is unbelievable.
Also- we were told that we could only reach the manager/higher-up via email and they "don't know when he stops by the office" nor does he have a work phone.
I hope this does not happen to anyone else and their loved ones. This has been an devastating experience and disrespectful towards my Mother.