AAA Independence Insurance and Member Services

Joshua Ingraham _{on Google}

Mar 21st, 2024

Really disappointed with the lack of concern to help others when in need from this customer service team. We will no longer be doing business with them.

Diana Santa _{on Google}

Mar 19th, 2024

Only one start because I have to pick a rating. Horrendous! I have tried to get a hold of Erica at this office three times, left her voicemails and she never ever called me back. I spoke with another agent, James Adams, in the Akron Ohio office and he reassured me that he had spoken to Erica and that she had taken care of my issues and was to call me in the next two business days to confirm...issues not resolved and I haven't heard from her since! It has now been two months. I called James Adams at the Akron office a few times after that and asked if he would help me but to my surprise, he became very rude and told me "I am not your agent, do not call me. I cannot help you; you need to call the office in Independence."
I am in Summit County Ohio. Akron is in Summit County, but Independence is Cuyahoga County, how does that make any sense??
If the office in Independence won't help me and neither, will the Akron office, nor will Jeff Wallace return my calls from the Solon office, who can I get to help me? I have been chasing these issues, which by the way are AAA's fault, since NOV of 2023.

Val Hrobat _{on Google}

Dec 17th, 2022

Roadside assistance came out to the car. And kept repeating press on the gas turn the engine on press the gas press the gas turn it on turn it on this happened at least six times it was clearly not going to start. I go outside of the car and I look at the machine he's using and he said it is the alternator he then says go back in the car and start it again I said you just told me it's the alternator why would I try to start it again he said just try it again now hold down the gas pedal. I did not hold the gas pedal down. I thought this was very strange and then I became concerned later on that day that this man just instructed me to flood the engine. He then said we can tow you to any shop you want to go to but you have to call AAA first. Within two and a half minutes he's gone. I have to call another towing company to have it towed to a shop to find out there's nothing wrong with the alternator at all. I wanted nothing to do with AAA after that experience and I canceled my membership the next day.