Hamilton Riverside Dentistry

Jeff Mcintosh _{on Google}

Mar 19th, 2024

Everyone was very nice

Anna Pate _{on Google}

Mar 8th, 2024

Nothing is the same there anymore.

Michael Wilson _{on Google}

Mar 8th, 2024

Awesome all the nurses are very friendly awesome answer any question you ask the dentist I been to in along time 2 thumbs up for everything about them

B L _{on Google}

Feb 15th, 2024

This will be a very long & detailed review for anyone that cares to listen. My first ever visit to this office was 01/30/24 for a dental cleaning/evaluation. X-rays were taken & the whole process went smoothly, I enjoyed my time there. I returned on 02/13/24 to get 4 fillings done. During the filling process, the doctor stated to me, that a previous filling I have was too big & needed a crown. I had to refuse the crown due to the cost & was planning on getting it done later this year. She later then informed me that the same filling was accidentally touched so it had to be replaced - I was fine with this but not happy about the extra work. Upon checking out, I was also told I had a $62 credit on my account. A couple hours later, after the numbness wore off, I noticed a large portion of my tooth was missing. Please keep in mind this is NOT the tooth that needed a crown/replaced filling earlier, this is the tooth in front of that one. Since I was unsure if this was my actual tooth that was chipped or if it was 1 of the 4 scheduled fillings that somehow didnt get filled enough, I called back 2 hours after I left the office to see if they could resolve this issue. They were kindly able to see me the following day. 02/14/24 I return to be seen about the chipped tooth, I first see the woman who did the fillings & she told me she can see the chip but has to get the doctor for second opinion. I never see her again after she leaves for the doctor. The doctor that comes in, I never saw previously for any of my past visits, he is a male & I've only worked with a female doctor there before. He also brought in, Im assuming a dental hygienist, who I also had never seen before for any of my previous visits. Neither of them introduced themselves before telling me there was nothing wrong with my tooth. Now I have had some bad experiences with other dentists pior with treating patients with respect & listening to their needs. But I had never felt so gaslighted & just utterly all concerns ignored. I had tried to bring up my x-rays that were taken just 2 weeks pior & was told thats just my tooth. The only solution that was offered to me was for the tooth to be shaven down, I obviously did not want them to touch my mouth any further, let alone be charged for their mistake. I wish this was the end of the review but unfortunately there is still so much more to go. Upon leaving on 02/14, I was told I had a $62 balance, I was confused bc I was previously told I had a $62 credit the day before. I went ahead & paid because at that point I was so frustrated & did not want to owe the office anything. Now after billing my insurance went through, I have $125 credit with them, so I in fact did have a credit & she unnecessarily charged me. I spent $260 to get my tooth chipped & an additional $125 just for them to keep apparently, not even counting what my insurance had to cover. Today is 02/22/24, one week later & the tooth that had a filling replaced which was also unnecessary & their mistake, is giving me pain. I never had an issue eating, drinking, chewing or any pain until after that tooth was touched by them. I included before & after pics just so everyone can see clear as day my tooth is not the same as it was. I have so much regret choosing this office & I hope that this review will make you reconsider going as well.