Saks OFF 5TH

Gracie Bell _{on Google}

Feb 23rd, 2024

I was very surprised by the quality of items in this store, excellent customer service- my items were held for me while I shopped and were neatly bagged. Very impressed! Will be back

Hugh Pierre Salehi _{on Google}

Jan 31st, 2024

Similar to other reviews, their online return is in a shambles. They asked me to return using USPS, and of course the package is lost now. They put very small insurance on the package so the insurance doesn't cover the price of the item. I'm waiting for three months talking every day to their customer service in Asia and no money has been processed yet. They want me to to get tired and forget the big money I spent on the items. It's a shame. This is the lowest customer service quality a company can offer....

Kire Milenkovski _{on Google}

Jan 25th, 2024

The Manager at this Location is an absolute POS. PALE, BLACK HAIR ! Go to the Rack store across the street. Shame on however hired this individual.

Felisha B _{on Google}

Jan 22nd, 2024

I enjoy shopping online and at department store. However, the reason why I am giving them 3 Star rating is due to their return process. If you purchase something at a store out of state and in the state you live you don't have Saks off Fifth close by you can't return the item directly back to Saks off fifth warehouse.