Arrow Roofing and Siding

Jeff Dodge _{on Google}

Apr 16th, 2021

A company that stands behind their work. Refreshing.

Mike Kilmurry _{on Google}

Nov 26th, 2020

Arrow came out to give me an estimate to have insulation blown into our attic space. Said estimate should only take a couple days to get back with us. It has now been over 2 months. Have called multiple times to get a different excuse each time. Finally called a different company and we had completed next day. Horrible experience.

Grim_Phantasm _{on Google}

Nov 20th, 2020

If I could give them 0 I would. I would not recommend these guys to anyone. They were great to start off but once they got a down payment they ghosted us for two weeks so we couldn’t even get a refund if we wanted to. I had to call and leave the owner Josh a voicemail talking about how they advertise for being part of the better business bureau on their site but they actually are not affiliated at all.
A few things about them is that they do 0 work themselves besides estimates. Everyone is subcontractors that shows up so you are trying to fight your way through someone to get ahold of Arrow to fix anything that goes wrong.
A few things that happened with our repair that was started almost 3 months ago, after the osb was taken off the roof, someone stepped on our indoor ceiling drywall. Which meant another subcontractor had to come out and fix that. Also the gutter subcontractor that came out apparently fell off our roof and broke a few fence pickets. Nothing was said to us so when I sent arrow and image of the broken fence they seemed oblivious, called the gutter company, the owner of the gutter company said they knew it happened and they would fix it. They didn’t let anyone know it happened though and were going to just let it stay that way. They never did and I guess an estimator from Arrow came out and did it.
Overall I am glad the roof is done, it looks great but their communication is abysmal and I’m glad we can move on.

Dani 4Men _{on Google}

Sep 13th, 2020

I would give them 0 stars if I could. I received a quote that wasn't too much higher than some random guy quoted, and I went with Arrow because they're supposedly a reputable company with a warranty. I paid half of the estimate to get on the schedule, and was scheduled to have them come out 9/25. I was told they would call the day before to give me a window of time, but that didn't happen, so I called to ask and was told they don't have a way to contact the crew, so they don't know what time they're coming. I wait all day and nothing. I call and leave a message for someone to call me back and let me know why they never showed up and why no one called about it. The woman answering the phones said she wasn't sure what happened and the woman in charge of the crews (Crystal) had been unable to get in touch with them, so they were confused and didn't know what was going on. So I leave another message when nothing happened Thursday. I call again Friday because no one thinks they need to return my phone calls, only to be told they still didn't know what was going on, and Crystal wasn't in the office so the woman answering the phones couldn't do anything. I leave a message for Crystal to call me, since apparently there is no one else in charge of anything, and instead of calling me, Crystal sends me a text message like a 13 year old who's afraid to talk to somebody. She said they were backed up and she put me on the schedule for next Wednesday - without asking me if I would even be available. There was no effort made by Arrow to get this work taken care of, and the communication was ridiculous! Crystal offered nothing to make the situation right, and said she would be refunding the amount I paid. So now I have to wait for that request Crystal put in for a refund, and who knows how long that will take, and then I'm going to have to get that money back from my credit card because it doesn't have a balance on it, all while getting other companies out here to give me a quote. A truly garbage company with a bunch of incompetent people!

Greg Sailor _{on Google}

Sep 5th, 2020

Do not hire these people!
I employed Arrow to do a flat roof repair over a back porch and later, to install new gutters and vented soffit front and rear at a small rental property. They installed the roof OK but put a new drip edge directly over the old, resulting in more water coming down my facia then into the gutters. They also had to install the gutters twice because they didn’t use a level the first time, resulting in water running the wrong way.
On the front of the property, they were supposed to remove remnants of a flat roof that was torn off and install a course of new shingles and drip edge. They didn’t and the subs installed the gutter right over the old rubber.
See photos. Nice work eh? Very professional.
On the soffit instal, they ran out of material half way through and didn’t come back to compete the job for 5 weeks! When they did finally do the work they used panels with a different texture, making a bizarre appearance from the street.
When I asked them to make all this right, they proceeded to “gas light” me about when it would happen. Always " We're waiting for material." or “Your on the schedule.” but never actually showing up.
This project started in May and now we're into November. 6 months! Most places could build an entire house quicker then that.
Last, this company has had it’s accreditation with the Better Business Bureau revoked. Their BBB rating is F (For some reason they have a 4.1 star average on Google though, which is one of the reasons I hired them. Lesson learned.)