Z Gallerie

Sep 9th, 2019

Sep 4th, 2019

Aug 29th, 2019

Jul 26th, 2019

Terrible customer service. I ordered the Omni Chandelier for nearly $900 and it arrived with missing parts and illegible instructions. My electrician had already installed it, so to avoid the cost of uninstalling and reinstalling a new chandelier, I called the store to let them know and asked that the missing parts be sent and understandable instructions. Jeremy, the assistant manager I spoke with, asked me to take pictures and email to him, which I did, and he’d contact customer service. It’s been nearly a month and I haven’t heard a resolution. I’ve called back twice and Jeremy is impatient and unhelpful. He says he’s done all he can and is passing blame onto customer service for not responding. He has no empathy for my negative customer experience. My issue is still unresolved and this is unacceptable. Their store lacks leadership and accountability. Avoid ordering anything from this store; you cannot trust what you paid for will be delivered if/when you don’t receive what you paid for, their leadership and lacks the willingness to correct their deliver mistakes and gets rude with the customer when they ask for resolution.
Sep 14th, 2019