Byers Auto Group Corporate Office

Gabe is a true professional. We have purchased a new Chrysler Pacifica a used Chevy Trax. We actually did purchase while in Hawaii, it was a smooth transaction .
Jan 16th, 2022

Jan 11th, 2020

Part 2 Cont.. from above .. Then Eric called me back and told me that they are choosing not to help me and that they're not responsible for my car blowing up. Eric also denied that they told me to swap out any parts. I explained they ARE responsible for the bad and unprofessional advice and now that is coming at a large price. He hung up on me before I was able to ask if I could talk to his supervisor. I called back and left a message which will I'm sure go un-returned. This has been seriously the most frustrating and unprofessional situation that I've gone through. I took their professional advice not knowing the process and they are unwilling to accept their part in this. The warranty company nor will Lindsay Honda help due to the sole fact of me taking Byer's advice. BYERS IS LITERALLY THE ONLY REASON MY CAR IS NOT COVERED IN FULL BY ONE OF THE TWO.
Mar 21st, 2023

Wow. Night and Day difference from my 2 previous attempts to have my Ram 2500 repaired. Boyd had a 3 week delay, Wyler scheduled my vehicle quickly but planned on keeping my truck 4 days over the weekend without communicating their inventions to let it sit in the lot until they had time and a tech. Zach Wilson from Byers on Hamilton road is the rock star service advisor who made it happen flawlessly. Major repairs in a day and a half with updates twice daily. My vehicle rides like new again thanks to the professionals at this facility. Special thanks to Zach for his expert, hassle free advice and the maintenance tech Rob Litton who repaired my cummins and numerous other issues making my truck like new again. Thanks gentlemen for taking pride in your profession.
Sep 26th, 2022

I purchased a vehicle from Byers on 11/17/21. The vehicle had 45K miles and on 1/4/22 I had to have the car towed off the side of 270, and was told by a reputable shop that I will need a total clutch replacement. The repairs to make the car drivable will cost 1/3 what I paid for the vehicle. After reaching out to Byers through every possible avenue, they have not offered any assistance. Not even to inspect the car which is at a shop just 1 mile away. Absolutely horrible customer service. This is the third car I have purchased from the Byers group. I referred my mother-in-law to this dealership who bought a new Subaru, and my brother and sister-in-law purchased their vehicle from Byers per my recommendation. Byers will not only be losing me as a customer, but they will also be losing a family, and probably the business of the 100 or so co-workers that have watched me be forced to Uber and catch rides to and from work. There are plenty of other dealerships in Columbus. I suggest you go elsewhere.
Jan 12th, 2022