Darren MorrowSr. , MA, LICDC-CS, ICADC

So incredibly disappointed with the administrative side of this center. It is a huge task to just schedule an appointment. My daughter adores her therapist but I don't know how long we can deal with the absolute incompetence of the front desk staff.
Jan 16th, 2022

They don't check their mailbox and pretend they're closed when they're really open. I went in this afternoon and the service window was closed, when the office was open. I had to in because they re-sent a bill I already paid. I called while standing at the service window, and listened to the phone ring behind the window, while they ignored it and kept talking about their personal lives. I knocked on the glass a couple times, to which they giggled and said "can't she see were closed?" Umm miss maam your office is open, your hours say open, your door is open, and there's others sitting in the waiting room. They never cashed my first bill from a month ago because they said "we never check this box" which is the payment box in the front office. My check was sitting in the front office /waiting room for a whole month and instead of checking their mail, they sent me the bill again. I felt super gaslit when they pretended they weren't open but we're giggling in the back office, and they let my $160 check and others people's mail sit in the waiting room mailbox for a month.
Jan 4th, 2022

Been a patient for a long time and love my therapist. They unfortunately have an employee at the front desk who refuses to do their job. Its impossible to make a payment or get an appointment because of her.
Dec 20th, 2021

Sep 8th, 2021

Sep 5th, 2021