Third Federal Savings & Loan

Wow...The customer service has an attitude. After two months of trying to solve an issue over mail, I called in asking if there is a better way to do it, cuz apparently they don't check every mail they received or usps never deliver them. I was unsatisfied with the customer service lady "Christa", who refused to provide any solution, talked in an condescending manner, and won't tell me anything besides her name is "Christa". Third Federal, dare adding a survey after customers called? You'd be surprised what they have to say. Oh, maybe you don't care.
Oct 12th, 2022

Apr 4th, 2022

Cleveland's Third Federal west 25th branch is a complete joke. Never have I worked so hard to do business with a company who doesn't want to do business! 100% lack of communication on Third Federal's ability to communicate with its customers.
Nov 30th, 2021

They provide the best rate for mortgage, The loan officer was very patient and introduced the loan in detail. thanks ryan and Zachary for help during the loan process. They are very professional
Feb 5th, 2020

Very courteous and to the point.
Jul 11th, 2019