B.T.U. Comfort Solutions

Sep 30th, 2021

Feb 22nd, 2020

Excellent work at a very fair price. I got a new boiler and did mini-split units with them.
Aug 24th, 2019

I bought my house in December and was told it came with a home warranty so don’t worry about the old furnace because if anything happens within a year it can be fixed or replaced . Not if you go through this company. The first tech got here before my appointment time and already seemed annoyed and rushed. I told him what was wrong with it that the furnace heated up fine but if I set it at a normal 70 temp it wouldn’t shut back off right away once it reaches the temperature . he replaced the thermostat . he said he would stay until it shut off but it started cycling again. he took the cover off the furnace and got a Camera and poked around and said it was rusty . since the furnace is from like the 50s what a surprise . he then said he wouldn’t use it and he shut it down. He said he would let me know what the company said but it probably wouldn’t be right away. Then after he left I had to clean mud from the floor because he didn’t wear booties on his shoes . next day I get a phone call saying the tech was on his way and when I called the secretary told me that he signed into his ticket wrongAnd to disregard. I then went to the HMS website to see what their status was on my claim And it said it was complete. I talk to a rep from HMS and let him know that I did not have a working furnace or a furnace at all At this point because the tech had shut it off. they said the tech called in the order as improper maintenance and rust as the reason the furnace malfunctioned. He never wrote down that he shut it off So they scheduled another visit to have another tech come out to turn it back on We are now a week from the time they shut off my furnace and I had two 30° days in between. this tech came out came to the door and I opened the door for him. He did not introduce himself He did not say anything just followed me to the furnace. No shoe booties- and within 15 minutes he said it was unsafe because of CO2 and would not turn it back on. He claims his partner is correct and that it was improper maintenance and rust which is odd because I haven’t been here long enough to maintenance the furnace. And then of course he had to ask me if I got a home inspection. I could not afford the home inspection anymore then I could afford a new furnace but he happily offered to get me some prices on a new furnace since mine was not going to be covered by my warranty. I do not think he ever intended to turn my furnace back on today. before I called them at least I had heat. Had the first guy checked the CO2 levels and called it in as that I probably could’ve got my furnace replaced. Nice work guys!!
Jun 25th, 2019

Excellent, professional, prompt service. They worked with us and our home warranty to repair our furnace in less than 24 hours, right in time for the big temperature drop. Thank you!
Oct 8th, 2018