The Plug Discount Appliances: Used, Scratch & Dent, Wholesale

I had originally bought from the The Plug because of all their five star reviews. I had trouble with almost every appliance I had bought from them but they did honor their warranty. Of two fridges, one stove and two washing machine, only one washing machine worked well from the start. I am extremely disappointed by my most recent experience. I had bought three appliances for for $1,260.00 and had prepaid $100.00 in delivery charges. I pre-paid $1,360.00 for everything. Of those three appliances, I only took delivery of one fridge that was valued at $260.00. To get to the point, I had waited about three months to take delivery. They did call me once to tell me that they wanted to arrange delivery and that there would be storage charge. When I did call to arrange delivery, they informed me that there was $875.00 in storage charges and that I would have to pay $60.00 for delivery even though I had pre-paid in full. When I objected they told me to look at the disclaimer in 4 point type at the bottom of my invoice that directed me check their website for warranty information. I could find nothing in about storage fees. I offered to pay $200.00 just to get my appliances. The owner called me liar and then hung up on me when I objected to the unreasonable and unclear charges that had been imposed. The only way to describe my experience with this business was that they stole $1,000.00. You might get a semi-reasonable appliance from them but I would avoid these people at all costs.
Nov 4th, 2021

Overpriced on used items. Better off buying new for.anextra 100 to 200.
Oct 11th, 2021

Employees very nice and helpful. Knowledgeable of the new and used appliances they had. Informative of financing available, delivery, warranty, etc on their appliances. Good people.
Oct 4th, 2021

I purchased my stove, refrigerator, and washer machine from Jay. He was friendly and very accommodating. I even received a warranty! I definitely recommend One Stop if you want a great appliance for the fraction of the cost.
Sep 21st, 2021

Great people great customer service great appliances reasonable prices!!!
Sep 7th, 2021