Kenwood Dealer Group Inc

Would give this group 0 if possible. Stay away unless you want a terrible deal, messed up paperwork, terrible experience, even worse customer service, and wanna pay for them messing your vehicle up. They cause an issue, dont worry its your problem, youll have to fix it and i promise they wont own up to their mistake
Mar 22nd, 2024

Hands down the worst!!! They will rip you off in any which way they can. Then send you on your way in an unsafe vehicle without batting an eyelid. When you come to find out how unsafe the vehicle was to drive because of the dry rot and tires they refused to do anything about it. Even though it has a 6-month warranty. They told me yes the tires were dry rotted but completely safe to drive on. In what world are dry rotted tires safe to drive on? In addition to that they told me that the leaking tue rod ends are completely normal and it always happens during an alignment. I'm pretty sure they are sealed boots meant to keep grease in and dirt and contaminates out. Bear in mind these are only 2 of the multiple issues with the car. Contacted Subaru Of America to see what they think of the matters at hand. Also been in contact with my attorney if Subaru of Kings Automall doesn't want to fix their mistakes!
Feb 17th, 2024

Dec 30th, 2023

THIS REVIEW IS FOR BORCHERDING COLLISION CENTER WHICH IS UNDER THE KENWOOD DEALER GROUP NAME. NEVER TAKE YOUR VEHICLE THERE! I brought my brand new car in to fix a small dent in the passenger side door and touch up the paint. What should have taken a week took a month and a half. I will say that they did provide a loaner after having my car for 1 week and I am appreciative about that however how my vehicle was treated is the issue. It took them 5 times to get the paint done right without eyelets and fisheyes. During the painting my windshield was cracked and a large glob of paint dropped on my passenger side fender. Once those were fixed I noticed black finger prints on my light grey leather interior and a new scratch on my driver side fender. They cleaned the interior and tried to buff the new scratch but it is still visible. They said there is nothing they can do about it and it isn't their responsibility. I said there were photos of the car taken when it was dropped off and that scratch wasn't there. The manager acted tough and said prove it, show us the photos. I will be contacting my insurance for the photos and go from there. I can honestly say this is the worst customer service I have ever experienced. I treated their vehicle with respect and kept it clean and in perfect shape however my vehicle was not treated with the same respect. Never take you vehicle there.
Aug 21st, 2023

Buyer beware! Kings Toyota sold me a 2023 Rav4 LEMON with bad brakes and they are refusing to make it right. Do not purchase new or used cars from them.
Jul 29th, 2023