Fifth Third Private Bank - Robert Lambert

After banking with Fifth Third for almost 15 years, I will be closing my account. My money is not SAFE at 53rd BANK. 08/16/2021 I submitted a dispute for unauthorized Card charges made on 07/19/2021wtih a total of $664.63 . I spoke with a Dispute Department Rep on 08/16/2021and filed a claim for the two fraud charges made on 7/19/2021. The Dispute rep went through the account history and found two more transactions. 06/22/21 for $288.90 and 03/09/2021 for $7.07. All metro pcs. We do not use Metro Pcs. I called Metro Pcs and gave them the cancelled or blocked debit card number. Search results showed they do not have history or any records for those transactions. Fifth Third Bank denied the dispute saying there was delay in submitting the dispute (within 30 days) for the transactions made on 07/19/21. Further unauthorized transactions were found from March 2021 very small amount $7.07 Fifth Third Approved for a transaction 5 months ago. Another was found 06/22/21 for 288.90 which was denied. Now a total of $953.53 I'm on the hook for . In this case it shows large amounts disputed within 30 days Fifth Third Bank will deny. Small amount from over 5 months ago Fifth Third Bank will Approve. A dispute filed for a transaction 3 weeks ago is Denied, over 5 months Approved. DOUBLE STANDARD! I will be filing a complaint with the Federal Reserve.
Jan 12th, 2022

Just go somewhere else. They gave someone $1,850.00 of our money, some random person in Ohio with a fake I.D. Just handed them a deposit slip and gave them our account number and must have told them what was available in the account to boot. We have never made made a cash withdrawal in a branch and we are 800 miles away in NC. This activity didn't raise any concern? This was a month ago and still nothing has been done.If there is an issue, and there will be, you are on your own. They opened up a fraud claim but nothing has happened since. Their is no sense of urgency, no follow up and their general attitude is that these things happen so just sit tight. Meanwhile our finances are in shambles because they gave someone basically everything in our checking account the week before Christmas. We have received no follow up e-mail, letter or phone call. We were told the money would be put back in 7 to 10 days. It has been almost 30. Horrible customer service, they are just disinterested. The bank isn 't out anything (yet at least) so no hurry on their part. Just go elsewhere, at least some other banks pretend to care somewhat and will follow up with you. This place, forget it.
Jan 12th, 2022

Is this a Bank for real? Is a total joke!! Stay away from them, the worst customer service ever. Worst technology, worse everything. I financed a car wth them through Grieco Delray (Bad as the bank) and didn't do my homework on reviewing these lousy bank. STAY AWAY FROM THEM, YOU ARE WELCOME!
Dec 2nd, 2021

Oct 24th, 2021

Update Nov 6 It keeps getting better. On Nov 1st with no notice they overdrafted my checking account as they raised my mortgage without notifying me (escrow contributions increased). Today I get the letter in the mail saying my mortgage would go up in DECEMBER. They started a month early on what they said. But now I have a deadline of the 15th with half a week notice or my mortgage will increase for the rest of the year. Great business practices. And they think they can solve everything with a phone call to some underpaid rep. Ha. Yeah right. Original review: All my local branches suck but, I felt bad leaving them a review they weren't directly responsible for. So I decided to stick it on corporate. AVOID THIS BANK FOR MORTGAGES. Overall this bank is not worth your time. The absolute hassle of getting a Mortgage last year and countless other problems since then with it (escrow didn't pay my insurance or taxes like it was supposed to so I was delinquent on taxes at my banks fault). It took them MONTHS to rectify. The first time I noticed I called immediately. The rude rep told me to email a copy of the delinquent bill to some random email with no other explanation. I did, and would you guess, nothing happened and the bill didn't get paid. So, I wrote a letter and sent in a copy of the bill. Took forever. Every few weeks they sent me a letter that said "Please be patient while we investigate this issue..." They even sent me these letters WEEKS after they actually paid it and closed the 'investigation'. When I applied for my mortgage, (at the time I was 22), I had great credit and about 60k saved up. All from years of work and saving, which I thought was pretty impressive for myself and the way I was raised. My mortgage officer said "any 22 year old I know doesn't have that kinda money legally" and they assumed I was selling drugs and demanded years of paystubs and bank statements to prove I wasn't. Which partly is laws they were following, but it got to a point I felt discriminated. They wanted written explanations for a 5k transfer from one account to the other. Then a 2k transfer. "Why'd you do that? That's suspicious. You can't just move your money around to different accounts!!" I don't understand why I ever continued with this bank, I think the only reason was the seller not wanting to renew my contract when I voiced my concern to find a different lender. Anyways I'd just avoid. They've been going downhill for years and the end isn't pretty. I took my money out of them years ago and only ever give them enough to pay my mortgage each month, which I deeply regret ever signing the line with them.
Nov 13th, 2021