Mommy Xpress

I agree with the other reviewers who say the customer service reps were rude and condescending. In addition, this company overcharges consumers as well as insurance companies by claiming there's an "upcharge" for products. The upcharge is more than double the retail value of the pump, so you might as well buy it yourself at Walmart. I had a problem with my pump and sent it back to the manufacturer, who sent new pump to Mommy Xpress. I received a bill for $499 several months later with Mommy Xpress claiming they didn't receive a new pump, which was untrue. I did some research and found that the pump can be purchased directly from the company for $225. Wonder why insurance rates are so high? It's companies like this taking advantage.
Apr 3rd, 2022

I've emailed and texted rhe original number that I texted with almost a month ago for an update on my pump and still nothing.
Jan 31st, 2022

Billing department talks down to you and treats you like a child. Customer service is very rude and does not want to help! I wish i would have read the reviews prior to ordering. It took them over 8 months to process my insurance claim and then found out they overcharged me. Would NOT recommend!!!!!
Oct 23rd, 2021

Wish I would have read these reviews before going with Mommy Xpress. What I am reading is definitely what I dealt with. I was told you would receive a free breast pump through insurance by using this company. When I spoke with the lady she pretty much completely blew me off and spoke over me. I could not ask questions, she did not ask what I preferred, she told me what to I was getting. Then I was asked to pay full price for the pump. Terrible customer service. Would NOT recommend
Mar 28th, 2021

My doctor's office uses Mommy Express for breast pumps, the process was easy, they were easy to get ahold of and prompt at responding, only thing I'm not fond of (which isn't their fault) is that issues with the pump have to go through a 3rd party (manufacturer) & I've already had to file 2 warranty claims in the less than 3 months that I've had the pump. I initially dealt with Ann who was friendly, and great with follow up & when I had to request a more detailed receipt for my warranty claim, I worked with Kelly who was also friendly & prompt at responding.
Mar 26th, 2021