Time Warner Cable Business Class

Whitney Boggs _{on Google}

Apr 4th, 2024

Excellent in store customer service

Christa Koch _{on Google}

Apr 3rd, 2024

Very friendly and helpful staff. Explained alot in detail. Very much appreciated that.

Crystal Fraley _{on Google}

Mar 8th, 2024

I was so worried about switching over mick made it such an easy process! Affordable and very satisfied with the service!

JJ B _{on Google}

Feb 23rd, 2024

I had Spectrum for a year and it was horrible. My Internet went out often. When I was streaming, suddenly the show would freeze and I'd get the stupid spinning circle that took forever to get to 100%. And when I was finally sick of the whole thing and switched to T Mobile, the guy talked to me like I was a moron who didn't know anything and put T Mobile down. Well, I had made my decision and wouldn't back down, then he got nasty. I knew I made the right decision. I'm with T Mobile and my Internet has never had an outage and my shows stream just fine. Best decision I've made was the switch to T Mobile.

Miranda Grimes _{on Google}

Feb 20th, 2024

I did a warranty exchange on my device due to it freezing after only having it a few months. Initially I was told I would only be charged for that device if there was water damage or cracks in the screen but that there was a $50 restock fee. I was fine with that and I knew neither applied to my phone so I felt comfortable proceeding. I was sent a new device and sent them back the faulty one. I wake up to a charge of $107 on a phone that originally only $200 brand new. I contacted customer service and was told that charge was for "cosmetic damage". There were small scratches on the bottom of the phone. I was never told though that cosmetic damage would result in a charge. Had I known I never wohkd have proceeded with the exchange in the first place and just dealt with the freezing which was happening due to a manufacturers defect. I argue my case and am told basically is my own fault because I didn't read the terms myself and went off of what THEIR WORKER told me. I was offered $20 to basically shut up and leave them alone. I was later told that shouldn't have been offered to me and that all charges were valid and nothing would be done in my favor. In the end I paid $157 plus the $30 odd dollars I paid over the few months I had the phone (I paid $5.55 a month for the device) for a device I no longer have AND have to restart payments on this new phone I was sent. This company is a complete joke and I recommend anyone looking to switch to Spectrum to RUN in the other direction. The first picture is my initial conversation when starting the exchange process. The rest is what I was met with when I tried to get a refund.