Budget Truck Rental

Super easy rental process. Price was half of what the other truck rental places were. If ever needed again, Budget will be the place I go.
Feb 12th, 2021

Made an online reservation. Showed up to the location. The man at the desk was really rude. Told me I should have called and that the reservation wasnt a guarantee and they had no available trucks. I asked him if he had my reservation and he confirmed he could see it. I asked him what options I had and he said go to a competitor. They also rent cars for Avis. No way I would take the chance on this location for anything.
Nov 5th, 2020

Associate\manager Damion couldn't be anymore understanding and helpful...to the point I wouldn't rent a car anywhere else through anyone else... understandably affordable, great selection, overly accomidating, great experience everytime I've done business, couldn't be more pleased , highly recommend!!
Oct 20th, 2020

Budget Truck Rental completely screwed me over, fraudulently charged me, and the complete jerk at their Canton, Ohio location needs to be fired. After I had reserved a 26' truck 3 weeks ahead of time, the unprofessional, condescending jerk who works at the Canton. Ohio location told me I would have to drive to Akron to get my truck, which is over 60 miles from where I live. I asked him why doesn't someone from Budget go get my truck, because I can't drive to Akron and I refuse to pay the extra mileage. He laughed at me. I called back and asked him if he had any other trucks and he said no. I told him I'm not driving to Akron and to cancel my reservation, then he hung up. I had to call many places and was able to find a moving truck, though one of their competitors (who were very professional and not complete jerks like the Budget employee), which took 3 hours. This past Monday I received a text from my credit card company that Budget illegally charged me $75 for not canceling, when I had told the jerk at the Canton location that I wasn't drivihg over 60 miles to get the truck. I called their customer service and explained the situation and they told me it would be refunded. It has not been refunded, so I called again today and I couldn't understand two different representatives, as they barely spoke English. I told the first one I couldn't understand him and he hung up on me. The second one demanded I give him my reservation number if I wanted to speak with his supervisor. I completely appalled by the way Budget has treated me and expect an immediate refund for the fraudulent $75 charge Budget has charged on my credit card. If this does not happen, I will be contacting my lawyer and will see them in court. I am also going to make sure that I post reviews for Budget on every single review website possible. People have the right to know that this is how Bufget does business and rips off their customers, after screwing them over on a reservation.
Aug 30th, 2023

Budget Truck Rental completely screwed me over, fraudulently charged me, and the complete jerk at their Canton, Ohio location needs to be fired. After I had reserved a 26' truck 3 weeks ahead of time, the unprofessional, condescending jerk who works at the Canton. Ohio location told me I would have to drive to Akron to get my truck, which is over 60 miles from where I live. I asked him why doesn't someone from Budget go get my truck, because I can't drive to Akron and I refuse to pay the extra mileage. He laughed at me. I called back and asked him if he had any other trucks and he said no. I told him I'm not driving to Akron and to cancel my reservation, then he hung up. I had to call many places and was able to find a moving truck, though one of their competitors (who were very professional and not complete jerks like the Budget employee), which took 3 hours. This past Monday I received a text from my credit card company that Budget illegally charged me $75 for not canceling, when I had told the jerk at the Canton location that I wasn't drivihg over 60 miles to get the truck. I called their customer service and explained the situation and they told me it would be refunded. It has not been refunded, so I called again today and I couldn't understand two different representatives, as they barely spoke English. I told the first one I couldn't understand him and he hung up on me. The second one demanded I give him my reservation number if I wanted to speak with his supervisor. I completely appalled by the way Budget has treated me and expect an immediate refund for the fraudulent $75 charge Budget has charged on my credit card. If this does not happen, I will be contacting my lawyer and will see them in court. I am also going to make sure that I post reviews for Budget on every single review website possible. People have the right to know that this is how Budget does business and rips off their customers, after screwing them over on a reservation.
Aug 16th, 2023