Al Smith Chrysler Dodge Jeep Ram Inc.

We came here to turn in our son's Ram after a bad experience at another jeep/chrysler dealer (Rouen). I remembered my favorite Honda salesman, Mark Toth, was now the manager at the Thayer Chrysler Dodge Jeep Ram store. We son leased a 2024 Jeep Compass and turned in his Ram with no issues at all. Mark is willing to try the finances several ways/vehicles to see what works. Nicole in finance was also super sweet. This will be our go-to store for those brands and I highly recommend it!!
Mar 31st, 2024

I had a great experience working with Reed! He was very thorough and helped me make the best decision for myself.
Mar 20th, 2024

Transitioning between cars is something that has always stressed me out. However, Reed was very helpful in making the process comfortable and most importantly affordable. I would highly recommend his service!
Mar 16th, 2024

In December 2023 I bought a 2016 Jeep Wrangler from Thayer. The first thing I experienced as a customer that was off putting was I was told when negotiating they would come down 1000 dollars. I had a substantial down payment. I told them there was one other Jeep I wanted to look at but I'd more than likely be back the following day. The next day I came in and it was a different sales manager who refused to give me that price. He took roughly 400 dollars off. Even though it was known I would immediately need to replace the door hinges and fix a chipped windshield. Within two weeks of purchasing the Jeep the thermostat went out. I had a 3 month 3000 mile warranty but this was not covered. They offered to pay and preform the labor but I had to buy the part. I thought this was ridiculous, as I just bought this jeep for 24,000 dollars and had an issue immediately. I thought well, I don't want to exhaust myself with a back and forth and free labor is better than nothing. Dropped off, picked up, everything is fine. About a month ago I smelled an odor from the back right wheel. I pulled the wheel off and upon inspection I noticed the brake pads were severely worn and rusted and the caliper was sticking. This had obviously been a long term intermittent issue. Being already frustrated and working nights and knowing I'm capable of fixing it, I decided to do it myself. I paid for pads and a caliper and corrected the problem. I took in the receipts and bad parts and explained my logic. They said the manager would give me a call. I'm still awaiting that call. I feel that wanting to be reimbursed for this is completely warranted because when I purchased the Jeep I was shown a service receipt and inspection checklist that said the brakes were in good shape. It is even more frustrating knowing I left the lot in an unsafe vehicle. As of late my radio is malfunctioning and I have a door that leaks when it rains. When it's cold and I don't let it warm up, it stalls out when reversing. All common issues for this year. I believe the stalling is a torque converter issue, still researching, I'll figure it out. I'm just trying to get my money back for the brakes at this point. Like i said, they had shown me they were inspected, but I've been completely ignored so far. Totally unsatisfied, I feel completely disrespected and taken advantage of as a paying customer. I would not buy another vehicle from here. I would not have a vehicle serviced here either.
Apr 2nd, 2024

I take my company Ram Promaster City van here to get serviced. I use my laptop to do work while I wait and they had my service and alignment done in no time! Scheduled me only a couple days out too! They make it easy to do business. See you next time
Mar 16th, 2024