Miami Valley Hospital Medical Imaging - Beavercreek

I had an appointment for a bone density test today. When I checked in, the receptionist informed me that my Dr had written the order as such that my insurance company would not accept it. She said they tried to contact my Dr but had not heard back from him. I asked her why they had not contacted me! She just said, Sorry. We should have. I asked what the test would cost without insurance! She said $990! With my insurance its less than $50. Needless to say I did not get the test today and will NOT be going back there for it! There is no excuse for this lack of communication in this day and age. They simply could have sent a text or a message through My Chart informing me of this instead of waiting until I got there!
Apr 3rd, 2024

I have had good experiences with the medical imaging staff and the receptionist. They are very professional. Things are explained well before, during and after the testing. The facility is also easy to get in and out of for those with limited mobility.
Feb 23rd, 2024

ALWAYS confirm the cost before walking in the door of Premier Health Miami Valley Hospital, Beavercreek. I had a scan which cost FIFTEEN times what it cost with Kettering. When I got the bill and asked if there was any flexibility, Melissa W told me: "We do not do settlements at Premier. This is the balance the insurance left as your responsibility. It is the patient responsibility to know their benefits and to call the insurance company before having a procedure or test at the hospital facility." Good advice I guess, but rather unfriendly, bordering on hostile. The best advice is to go anywhere but Premier Health.
Jul 27th, 2022

I came in in September for an ultrasound. I checked my my chart prior to coming on my bill was over $1000. I called to cancel due to not being able to afford that. The person on the phone said that would my service would only be $120 and that my chart must have had an error. I came in spoke with billing and they said yeah it was an error and that the only bill I would be receiving today is the $120 and that I would not have to pay any additional service for what I was having done today. I then paid the $120 that was due. Then went back for my ultrasound. I then received a bill for $50 fr the radiolighist that read the results a month later called them obviously upset because I was told I would have no additional payment for the service. They said I will pass your message on to Jeff the patient advocate. 1 month later he still didn't call back. I called again today to see why I wasn't called back. They gave me an excuse on how there was an error in there system and that Jeff would call back. He then called me back. Offered no solution. Essentially laughed at me while I cried and told me they can do anything and that I was responsible for the bill even know I was lied to multiple times. Said multiple times it's common knowledge that you will have to pay extra and for a radiologist to read your results and that I just should have known. He then called who billed me and asked if they could do anything. They said no. Jeff called me back to tell me that. And said I couldn't speak to a Manger because they were all occupied. And that I would just have to continue to wait. Don't waste your time going to this place. Get your tests done elsewhere where they don't lie to you and are upfront about billing.
Jul 27th, 2022

Been trying to schedule my tests for two weeks now. No one answers the phone, nor do they call you back.
May 15th, 2022