Freedom Mortgage - Avon

Freedom Mortgage acquired my V.A. loan from Veterans United in 2020. Upon receiving my loan F.M. contacted me to do a stream line loan for a cheaper interest rate. They took my escrow account and applied it to the principal and failed to pay my 2020 tax's. I began contactimg them in March 2021 to straighten this out. F.M. was able to pay my winter tax's of 2020 but have not paid my summer tax's of 2020 and 2021. They began taking an extra 200 a month for the escrow shortage that they created. I have been told they paid it, their check was returned, there is no bill due at this time. The crisis team is checking Into it. 4 months and still haven't paid them. I do NOT recommend this company.
Jul 10th, 2021

Randy was GREAT to work with! he made everything so easy and seamless!
Nov 15th, 2020

This whole process was absolutely awful with the exception of Patti. I was originally working with Roger but some how got switched to Harry and was never notified there was a change until I received an email on 7/15/2020 from Harry informing me my closing date was being changed to “8/6 or sooner” from the original date of 7/24/2020. That was the only correspondence I ever received from Harry. Harry never responded to a single email I sent nor returned my phone calls. Maybe I have higher standards for communication as I’m a nurse and work with physicians and patients but I would absolutely not recommend Harry to anyone I know. The lack of communication is horrendous. Buying a first house is supposed to be exciting and I’m sure at times stressful but this whole experience has been absolutely dreadful since Roger was no longer on my file. I should not have to reach out to a former employee to find out what my next steps were. I hope in the future when Harry takes over files he treat those clients as he would want to be treated and not left in the dark. Aside from Harry’s initial email and responding once to my Realtor’s email I did not hear from him after 7/15/2020 when he stated my closing date would be 8/6/2020 or sooner. On 7/28/2020 when I realized I had not heard from anyone I called and left voicemails and sent emails. I also had to call the customer service at Freedom Mortgage. That is absolutely ridiculous. My closing date changed not only from 7/24 to “8/6 or sooner” to 8/10 and then finally 8/11. I had to adjust not only my work schedule but also my move out date several times. This is not acceptable. Had I not taken the initiative I’m sure my file would not have been touched. I’m not sure how Harry Azzano is a manager of a branch. I would never recommend him.
Oct 27th, 2020

Oct 22nd, 2020

Very proficient team of experts.
Oct 17th, 2020