Blue Caffe Water & Ice Company

CHARGED US $186 out of no where a month after we cancelled. My husband signed up with this service and had an auto draft for 3 years no late fees every bill was paid on time... they rewarded him by going up on the bill $10 to $42 per month. If anything the bill should have went down. They don't supply the water all they did was install a cheap plastic machine that can be bought from amazon for $300 - FACT. THEY DIDNT CHANGE THE FILTER FOR 6 MONTHS. and nobody complained to them we were great customers and they treated us very badly at the end. Its not about how you start with a client... its how you finish.
Oct 12th, 2020

Get you signed up and trick you into a contract. They haven't serviced the machines at all and we have had them for just over a year. That was part of their "contract" so as far as I can tell they violated their contract. Very sneaky and under handed company. You try to reach out to them and they blow you off or come up with some kind of excuse why its your fault. A very shady company, steer clear.
Dec 16th, 2019

At our initial consultation with Steve May, I had a good feeling about our new service. Jack Hayes has been great to work with in keeping our coffee bars stocked and determining our needs. Thank you for the terrific service!
Sep 20th, 2019

As an extremely busy businessman. I appreciate the communication and updates of information.
May 21st, 2019

Was solicited by one of their salesmen within days of opening a new business. Tried to explain I was overwhelmed and would pass, salesmen was persistent, so I caved and agreed to service. I already had a water provider and was given the whole song and dance about what a better product they could provide and my service would be provided at a comparable cost. So I canceled my existing provider and signed the contract. After going over my books, I discovered a reoccurring charge for much higher than originally discussed. Attempted to call and renegotiate the situation and was bluntly told...Sorry, you signed the contract, its non-negotiable. To add insult to injury, said contract is for 60 months!!! So simple math, I am being charged $260.00 per quarter, for 60 months aka 5 years (the typical length of a car loan) for a water filtration system, which brings the grand total to $5200.00!!!! Signed contract or not, this company does not operate in full disclosure and when trying to come to a resolution, you will get no where. No one will speak to me over the phone, provide me with a signed contact details including terms of service. I am expecting some sort of ugly response to this post, as they did to everyone else who posted a complaint. So just so it is clear, I am not happy with their business practices and the crazy cost for a system that does not require anyone affiliated with their company to do absolutely anything and continue to collect money from my bank account. Since the day of the installation, I have had zero contact with ANYONE from Blue Caffe. Buyers be ware, you can purchase Keurig machine at any local walmart for less than $300 and a water system for less than $500 off of amazon.
May 6th, 2019