Hand and Stone Massage and Facial Spa

Annie _{on Google}

Apr 8th, 2024

One of the worst massage experiences I've ever had unfortunately (and I've had hundreds of massages) Room is not comfortable, sheets are cheap and not soft... it feels more like a doctors office. My masseuse was clearly inexperienced and also finished almost 10 min early. when I told the front desk ladies they said there is nothing they can do. I told them to have the management call me and they never did. Reached out twice via email / form thing and heard nothing. Don't waste your money here. There are many other great places in Wilmington!

Savannah Browne _{on Google}

Mar 13th, 2024

Staff was super nice and welcoming!

Lisa Chapman _{on Google}

Mar 15th, 2024

Update: I just went back for second time. I get gift cards here regularly. I always use them for service...I was told my value wasnt my value....it was the value but only covered a more expensive service....and that I couldnt charge an add on or leave tip...I've done this at every hand and stone in America and that isn't true.
The massage with laurel was amazing...I was even considering joining after I used up my gift cards. The lady who is independant to the left of checkout....made me not wanna come back....much less become a member.
I feel like I lost the price I paid for the gift card...and also got scammed. I dont reccomend this place at all.
I reccomend the therapist....she os amazi g
But this location...not so much.
Just left. I had Laurel Byrdy. That was the BEST massage I have had in a verrrry long time. Perfect pressure hit ever spot. The technique was amazing! I genuinely feel relaxed and healthier! I do not know her and This is not a paid review lol. It was truly this good! I will be back! I go for massages alot and always try new places due to deals and because they are just ok...relaxing and I like them but never what this was. This is what I have been searching for! Wow! I may have to join the damn Hand and Stone membership now. It was THAT good. Thanks Laurel!

Andrea Saenz _{on Google}

Mar 7th, 2024

These people should be ashamed of themselves. I cancelled my membership due to constantly raising the monthly fees and was charged once more due to their 30 day cancellation policy so I had one package left. I was never told that I had 60 days to use the package. I called this location to book a facial with my last package and CONFIRMED with them that it was still available. I was told that the package was still available and that they would go ahead and add it to my appt. I also confirmed this again when the appt was confirmed two days later. When I arrived I was brought back 15 mins after my appt time, the facial was fine, but when I went to check out I was extremely shocked to find out that I didnt actually have a package and had to pay full price for the facial. I asked why I was told there was a package and they said there was nothing in my account and it expired in January. I continued to ask how it showed I had a package just two days ago and now its gone. They said sorry for the confusion and then asked for $179. Not only was I cheated out of the money I paid for the package but now I am out the additional money for something I would have never booked had I known I didnt actually have a package. Zero customer service, no offer to make it right, no discount, nothing. I also witnessed two other people cancel their membership due to this company only caring about money and not their customers. Im absolutely appalled by the experience and would never recommend this place to anyone.