Time Warner Cable Business Class

My parents moved from Leland to Durham for a year so my dad could undergo a lung transplant and receive follow-up care. He was hospitalized and suffered from cognitive decline related to the surgery. By mistake, he paid for Spectrum service in both locations. During an entire year, they were charged $2,500 for a service in Leland no one was using. After they moved back to Leland on June 24, I discovered the error and contacted Spectrum on July 1. Zero sympathy from the company: they stated (correctly) that my dad had been receiving email notifications the entire time and they would not reimburse for it. Fine. During the same call, I made sure to confirm that the Durham account was closed and my parents had only ONE account. Yes. My stepmother returned the Durham equipment via UPS a week later. Fast forward two months – my parents were still being billed (two bills, $380) for the Durham account! I called the company and they initially refused to reimburse for either bill, claiming the Durham account was not actually closed until Aug 18. Spoke to a supervisor. He agreed to credit the second bill, but would not credit or pro-rate for the first bill (for 23 days of unused service), claiming "Spectrum does not pro-rate." If there is a more parsimonious company out there, I am unaware... ZERO sympathy for seniors or basic logic / fairness.
Sep 1st, 2021

Internet drops about 30 times daily.
Aug 13th, 2021

The rates are through the roof, hundreds of drug company commercials and many shows that are not for children these days. I miss the good ole days of good natured tv appropriate for all ages. The internet is good and I have two land lines that are clear
Aug 12th, 2021

Be prepared to wait 30 minutes, 10 for the first rep and I’m currently still waiting at 25 minutes on hold. Service is horrible. If I could go back in time and find a different way to get internet I would. Wish I could be refunded for the last 12 months because of the terrible service, terrible internet, and terrible prices.
Jul 6th, 2021

Jun 14th, 2021