Weaverville Tire & Wheel

Don Colbath _{on Google}

Mar 22nd, 2024

Great service. Had a complication with TPS sensors but that was resolved well. Thanks! Will be back

M C _{on Google}

Mar 20th, 2024

Friendly service

Kevin Herschman _{on Google}

Feb 29th, 2024

this tire shop functions well in some ways, but the woman at the front desk is consistently rude to me and I have to say something here.
I had an appointment to change one tire on my truck(preordered tire). I arrived nearly on time and didn't get my truck back for over 1.5 hours. My wheel gave them some trouble, so I can forgive the service people, but to have the added indignity of (yet again) being treated by the receptionist as though I am an inconvenience and never acknowledging the uncomfortably long time for what should have been a very quick operation.
I have given this tire shop over 2k$ in the last 4 or 5 years. I don't think I can do it anymore. :( unless the receptionist quits or changes and the owner expresses an apology for her.

Michelle Lawrence _{on Google}

Feb 14th, 2024

Received outstanding service at Weaverville Tire & Wheel. The staff was incredibly friendly, and I was impressed by how efficiently they handled my tire replacement. I was in and out of there in no time!

Dave _{on Google}

Mar 29th, 2024

My job requires me to travel and I was in Weaverville NC and needed to get my tires checked and rotated. I lived in Asheville NC for years and had been coming here before I relocated too far away to make it my go-to tires shop. I have known the owner during this time and had always had a pleasant experience with him in the past several years but unfortunately, this time was not one of them.
After having my tires done I started having an issue with my driver's side the tire started shaking and with me driving back and forth this was a big concern. The following week I made a special trip back to Asheville and went inside and spoke with the girl who was running the front desk and explained to her my problem. I was in disbelief when she accused me of not ever being there and had not gotten my tires serviced the week before. I had to show my personal bank account and where I had paid for their service the week before. She was very rude and unprofessional. I felt attacked and disrespected that I had to go through this after I had been coming there for several years. It wasn't a pleasant experience. I deal with the public daily and would be fired if I had treated anyone like she had me. The owner did apologize for her behavior and lack of customer service but it only takes one unpleasant experience to lose a faithful customer and unfortunately, I won't be giving my tire needs to this business anymore. I hope some kind of retraining will maybe help his front desk worker but I don't think he should continue to have her working there he is taking a big risk of losing more customers. I know we all have bad days but that is no way to treat a loyal customer. I do wish him all the best.
Mr. Mchone