PruittHealth - Sea Level

Oct 21st, 2021

My mom is a new resident at pruitt health sea level. I talked to a nurse the night before I visited my mom and she told me I could see my mom between 8 am and 8pm. I live in Newport nc an hour and 45 minutes from sealevel nc . I arrived at 9:15 am to be told by an apparent administrator rudely that visiting hours weren't until 10am-8pm and that I would have to wait outside until after 10 am before I could even step foot inside the building because they "were doing alot of stuff to the residents." I wish the lady administrator could have been alot more courteous and respectful towards families of new residents.
Sep 6th, 2021

May 7th, 2021

Apr 11th, 2021

If I could give this place 0 stars I would. My father was sent here after being diagnosed with cancer in his bones that went into his skull. I was unable to care for him due to complicated circumstances. The hospital decided to send him to this place and from the beginning I noticed they never fully understood his condition. Every doctor I talked to told me he was going to die. Even the Mayo Clinic said there was nothing that could be done for him. So basically I guess his insurance would cover his stay they sent him there listed as “rehabilitation” even though there was no rehabilitating from that. So the first 90 days were covered. They constantly bothered me over giving them money. I had given them $1,000 before his first bill was even due. I had requested he go to hospice because he could have afforded that, and they acted like there was no such thing as hospice for him. They have two separate sides of hospice. One where a person is dying within a few weeks and another part where it’s more of a nursing home side like palliative care. That would have been $90 a day. Much cheaper than what they charge. I could not get approved for Medicaid for him. I called his doctor and said I feel like he needs to be in hospice and this nursing home was just not getting it. They sent me a letter saying they were sending him to the hospital because they could no longer care for him. Then they changed their minds and had some hospice company come out to care for him after he broke his arm. He died 4 days after being in hospice. I didn’t even get to see him because of Covid. And then these people had the audacity to call me and say sorry for my loss but to please keep trying to get Medicaid to pay for his bill. Somehow they got his insurance to cover it. Probably lied and said he was in hospice longer than he was. And then they had the audacity to ask if I wanted his Bible 6 months later after he died. I had requested it long before that. Whoever runs that place is a complete idiot. They still send me a bill for $176 after 9 months of him being gone and that’s $176 they are never going to get from me!!!
Apr 3rd, 2021