Food Lion

Apr 4th, 2024

I am writing to express my deep dissatisfaction with the quality of service provided by your company as a receiver. Despite numerous attempts to ensure timely delivery, I have encountered several issues that have severely impacted my experience.Firstly, there have been consistent delays in receiving packages, far beyond reasonable expectations. This has caused significant inconvenience and frustration on my part, as I rely on prompt deliveries for both personal and professional matters.Furthermore, the lack of communication regarding these delays exacerbates the problem. I have not received any proactive updates or explanations for the prolonged wait times, leaving me feeling neglected and undervalued as a customer.Additionally, there have been instances of mishandled packages, resulting in damaged goods upon arrival. This reflects poorly on your company's commitment to quality assurance and customer satisfaction.Overall, the subpar performance as a receiver has greatly tarnished my perception of your company. I urge you to take immediate action to rectify these issues and improve your service standards to meet the expectations of your customers.
Mar 27th, 2024

I have shopped at Food Lion for many years however, I will never go back. The past few times I have been, I was accompanied by an employee, who I later found out was actually a manager, that made me very uncomforable simply by the way he looked at me at first. He never took his eyes off of me, and never made eye contact. He was clearly undressing me with his eyes and I felt more like a peice of meat than the cut meat in there. This last time, I didn't take my kids. I even asked another employee to assist me because just wanted to check out and go. Before I got to the front, the man was talking to another employee however, still looking at me and following me. He was leaning over the buggie and busted out with a loud laugh and was talking about someone being a "N-LOVER", extremely racist and it really upset me. To top off the feeling of more embarressed, the man started chastizing the employee that was helping me by making rude comments as if he was trying to degrade the employee in front of me, which he was doing, so he would look like something get my attention. It was obvious his behavior was craving some attention. I filed a complaint with the store but had to go above that store because he is the store manager. I remember he has a bald head and a little over weight with a very long rediculous beard. I really hope he isn't a store manager. I use to think Food Lion was one of the better stores, but I am back at ingles now. I will never go back in that store!!
Mar 24th, 2024

I received a load for delivery here yesterday. I picked it up and drove the 8.5 hours to this location. I shut down and got up this morning and traveled to the delivery at 11:30a for my 18:00 delivery appointment. I was turned away and told i can't show up any sooner than one hour prior to my appointment time. Fast forward to 17:00 and i get here and the line is out the door and down the street. I waited 30 minutes just to get passed security and i get a dock door immediately. My first thought was well this might not be bad. Well, i was wrong. Its now 20:20 and ive just been informed my unloading hasn't even started. Hey Food Lion, maybe, don't schedule absolutely everyone in the country to show up at the same time. Maybe staggering your loads will help you keep your own appointment times. Sure hope you plan to mobilize your own fleet to pick these products up because you're burning through truckers faster than anything I've ever seen.
Mar 13th, 2024

So I had a 6:30 pm appointment, get here at 5:45 pm and came thru guard shack and parked across the docks as instructed. You check in with receiving by door 6. I was in a dock by 6:10 and finished at 7:30! I did only have six pallets but still I cant complain. All the people I dealt with were friendly, helpful and courteous! Great job! I would del here again.
Mar 9th, 2024