Gabe Rowe Nissan - Closed

Trent and team are amazing. His leadership is definately an asset to Gabe Rowe
Apr 9th, 2024

The was very nice
Apr 9th, 2024

Had a appointment for 8am still didn't get to be for pick up time.
Apr 1st, 2024

The service (oil change and multi-point inspection) on April 1, 2024 was exemplary, but two weeks or so ago, Antonio Hinnant, who was my service advisor at the time on March 19, 2024 didn't let me know that a recall part for my vehicle was not in and I waited almost an hour in the lounge before he told me the part was not in, he could have pulled this up on his computer and prevented me from wasting nearly an hour under the impression that my vehicle is being serviced after a long workday. I just felt the service department at Gabe Rowe Nissan needed to know about this. As a longtime customer, this is my first complaint, I hope it is the last one.
Mar 29th, 2024

I went to Gabe Rowe on 2/26/24 to purchase vehicle.I was financed through Navy Federal. The manager(Kevin Woodard) kept pressuring me about signing papers for vehicle,then later check. I told him I was not giving up check til I see vehicle.Kevin told me I had to bring check bc I'm driving a loaner. Kevin had sales rep to constantly call & bug me about check.Sales rep was only doing what the sales manager (Kevin) had him to do.I was given several excuses about why vehicle was not at Gabe. The 1st excuse was(it was at Chevrolet dealership bc of recall on seatbelt). Other excuse was it was waiting on a part for vehicle. On 3/14/24 | get a text that the vehicle was ready.The vehicle was online saying it had remote start & it didn't.I rode with sales rep to get gas & it had a urine smell in vehicle.As I was trying to adjust passenger seat, it didn't have a handle(broken). March 15,2024 | drove vehicle to work.It was a terrible drive.As I was picking up speed, it started jerking. I texted sales rep & told him I didn't want that vehicle. Later 3/15/24 I had the vehicle looked at. The urine smell comes from a pet that may have gone to the bathroom in the car, or the other possible option is a build-up of mold, mildew or bacteria in the air conditioning system, which can produce ammonia, giving off the unpleasant urine odor. I called to speak to owner who was not available.Ended up speaking to GM(William).Kevin was wrong about I was supposed to give up check bc I had loaner.Also the vehicle NEVER had a seatbelt recall. I spoke with bank 3/15/24 & 3/16/24. Overall documents were falsified. The check was sent to bank without me seeing & having vehicle.I would've NEVER purchased that vehicle in that condition. As of 3/16/24, the vehicle is not in my possession.. It's back on the dealership site. The check of $20,000 has been cleared with the bank. Gabe Rowe refused to give refund of $20,000 after having vehicle for only 1 full day, but according to Kevin Woodard whom dated the paperwork for 2/26/24 & I didn't get vehicle til 3/14/24. I never added insurance. It had dealer tags.Nevertheless, I was NEVER given paperwork on the vehicle at all. Therefore no proof of purchase. Worst experience ever with purchasing a vehicle. Will NEVER deal with Gabe Rowe Nissan ever & will NEVER recommend the dealership to anyone. Very unprofessional & I'm perturbed. UPDATE.March 18,2014 I received a called from Woodard about the sale & review.He claims he was not aware of me having loaner(s)& that he didnt ask me for check(which all were LIES).He claimed I didnt talk to him & blamed others. Later talked to GM(William).He told me not to worry bc he spoke with owner & hes going to take care of the refund. Woodard wanted me to remove the review.I told him I would once Im refunded & its showing on my account. March 26,2024 the $20,000 was posted in my account leaving a balance of $87.66.I called & spoke with 3 different bank representatives & I was told the same thing.Whoever that called for about the account was told about the 14 days payoff & sending extra due to interest. Around 9am,I called to let Woodard know I received funds on the account & about the balance of $87.66 due to interest. I overheard William in the background saying they are not responsible. Woodard said he will get back with me. I ended up calling him after 6pm. Basically what he was saying Gabe Rowe shouldnt be responsible for interestThey dont want to be responsible but I was called numerous times about a check bc I had a loaner & check was validated on 3/7/24 but I never seen nor drove the vehicle til 3/14/24.I told Woodard we wouldnt be having this conversation IF the check was never turned in til I seen & test drove vehicle which he says Mercer did that.Talking to individuals Im getting different stories & one says other lying but when I ask for everyone come together no one wants to do that. As of tonight,Im transferring funds to cover that fee of $87.66.The vehicle was a Silver 2020 Chevrolet Equinox LT vin#2GNAXKEV9L6143063.
Apr 10th, 2024