919 Dog

I always come to this location for my shipping services. The shop is located so conveniently close to my home. The staff are all always polite and patient and usually go above and beyond to assist me. Great service!
Aug 29th, 2021

Do NOT do business at this location. I have never encounter a UPS store with such poor RUDE customer service as today from Denny. I made a call to verify a mailing address for a returned certified packet and Denny curses me out over the phone and refused to let me correct the address to resend. I called back several times to try to get correct but Denny was yelling at me like a manic and acted completely out of character for anyone to represent the federal postal service. Denny was out of line and unable to do his basic job of shipping mail without becoming hostile and just plain Rude! It was completely unacceptable and will be reported accordingly. I refuse to be disrespected by Denny at this location for any future ups needs. I suggest that Denny learn the importance of treating all customers with Respect at all times and that slamming phones down and screaming over the phone is officially unacceptable public service. There is no excuse for your behavior Denny! Do not even bother replying back to me because you are so Rude! My package is still there and I will call another ups store to contact Denny to get my certified mail properly sent since he is not capable of treating people with Respect. I’ve never had to make a public review until today to let the public know to be careful at this location with Denny!
Apr 2nd, 2021

Recently moved here and the first package I had to send the guy who worked there his customer service was not great. He made me feel as if I was bothering him. The second time I had went to ship back a amazon package and amazon has a return code that I can bring to any UPS store. The associate said their printers have been down for awhile and that he couldn’t help me. It was almost like this store doesn’t really care to help or understand what customer service looks like. I know drive out further to go to another UPS Store. This is the first ups store where they make their customers feel like they are bothering them. I will definitely not be coming back to this store.
Oct 10th, 2020

Very rude staff member, felt very uncomfortable there, won't come again
Sep 19th, 2020

Sep 2nd, 2020