Sephora

My friends & I arrived an hour before closing to try and get a foundation match. Despite near closing, Hannah took her time to match all of us, was very friendly, & was patient w/ answering all of our questions. We had the wrong idea of what our undertones were this whole time! With brown skin, its so easy to assume that you have warm undertones. Not only did Hannah match our foundation shade perfectly, she was also able to do it quickly. Shes honestly so talented! I ended up buying the foundation and skin tint she matched me to.
Apr 5th, 2024

While the store was crazy busy, Martin was incredibly helpful and professional. He made it all a pleasant experience! I wish all retail employees were like him.
Mar 28th, 2024

Ive always loved shopping at Sephora and not once have I needed to return a product until today. I was sold some foundation that the store assistant said matched my skin tone perfectly. Well it didnt. I was told that Sephora had a great returns policy so I took it back. As I dont live near the Crabtree Mall Raleigh it took me several weeks before I could get back there. I was honest and told the assistant that it had probably been around 8 weeks since I purchased it. She bluntly told me that there wasnt anything they could or would do. Sorry Sephora. Youve just lost yourself a customer.
Mar 11th, 2024

Poor customer service
Feb 25th, 2024

If I could give this store no stars I would the staff alone was horrible. So grateful I dont live in the area because if I did I wouldnt shop at Sephora ever again. While I was there , the manager Sierra was helping me.. I couldve done without her. She wreaked of weed and was over the top loud and obnoxious. The store wasnt well kept and smelled weird. Stay away and if you see a bigger girl with tacky tattoos run far away.
Feb 20th, 2024