Sears Carpet Cleaning & Air Duct Cleaning

Jun 6th, 2023

I booked a carpet cleaning through Sears and it was a special 3 rooms for $99, and I added my staircase. The total I was quoted was $164. They showed up and looked over the rooms and then told me it would be $495. The man said he had to add $75 per room because they are over 200ft and another charge for the cleaning agent. That is totally bizarre to me. He said he would not move furniture or clean under the beds, so this left hardly any carpet to clean anyways. I politely declined and will be going with another carpet cleaning company. Service: General carpet cleaning
Jul 20th, 2022

We called to schedule a steam cleaning of a recliner, a couch, and an area rug. Prices were great, we were told that all three would come to a total of "X". Got online and read a bunch of reviews of people claiming that they were told one price on the phone, but once the technician arrived, they were upcharged significantly for incidentals or came without the proper equipment to do the proper cleaning. We thought...hey...that's gotta be a fluke, how could a company get away with doing that type of thing? SURPRISE! Technician came out saying the total was going to be "X+Y", and he didn't come to do a steam cleaning, he came out with a glorified vacuum cleaner. News flash, I can vacuum my own carpets, we asked for a STEAM CLEANING and were told all three pieces would come to X, and the technician is saying only two of those things came to X and that the third would cost Y. This is NOT miscommunication, this is completely shady service dealing. The evidence is in the frequency in which this happens to other people. Now mind you, Sears is probably going to see this and offer me a way to get this looked into further, which is amazing, seeing as how no one needs this looked into further; we need this type of offhanded dealing dealt with permanently.
Jun 14th, 2022

Rescheduled 4 times. Waste of time. Stay away.
Apr 22nd, 2022

Total bs operation. Upsell. Upsell. Upset. Disgusted
Aug 17th, 2021