Thompson Cadillac Service Center

They treat you like a queen, and let you know know you are important
Sep 10th, 2020

Beware! I took my vehicle into Thompson Collision following an accident. They said it would take 3-4 weeks, and it took 2 months. When I came to pick up the car, there were numerous issues. The steering wheel was visibly misaligned, there was a scratch on the window from a tool I assume, and there were visible blemishes on the exterior of the door. When I pointed these issues out to the service rep, Robert, he denied that they could have made any mistakes. He also pressured me to pick up my vehicle by threatening to charge a storage fee if I did not sign for, pay, and take the vehicle. In general the shop has a lack of professionalism and nonchalance. I had to call the shop every 2 or 3 days for updates, and Robert would promise to call back but typically would not. I had to continuously call back to request updates. Robert offered to send a shuttle to pick me up, but he never did. Be very cautious of Thompson Collision. My insurance company had to open a separate claim for vandalism (by Thompson) to have the repairs completed at another body shop.
Feb 24th, 2020