Framecrafters Custom Framing and Restoration

I had a great experience here. Sean was very helpful and has many options to choose from in regards to frames. He made my experience better even during covid, he did his best to prioritize my project.
Dec 11th, 2020

We didn't purchase a frame from Framecrafters but they did help us to cut down a frame for my son's puzzle and didn't charge us for it!!! They also helped to get the puzzle into the frame to make sure it fit and was secure. They also added more support to it and gave my husband extra support for another framed puzzle we have. Again, they didn't charge us a penny for any of this. The next time we need a frame we are for sure going to visit Framecrafters. They went above and beyond and didn't have to. We highly recommend this company.
Aug 8th, 2020

I called to discuss two projects needing framing work after seeing the store front in a nearby shopping center. Were new to the area and had been using a chain store, which does okay work, but I do like shopping local. When Sean answered the phone, I introduced myself and let him know I had two projects I wanted to discuss and asked for a ballpark quote on a double mat 16x20 frame with quality glass. I disclaimed to him I was aware there were numerous options affecting price, but I just wanted a rough estimate. Sean took offense to my inquiry and responded with my shop is focused on creating beautiful frames for our customers who arent dollar driven. If that is your focus, youre need to stick with [chain store], and then he rudely hung up as I tried to clarify my ask. While I certainly appreciate an artisan who is dedicated to their craft, we do not live in a world free from economic constraints. The reason I was inquiring for pricing on this project is it is a straightforward standard size which probably would be fine being framed at a chain store. However, the other project I wasnt able to discuss is a full custom piece in an unusual size with an atypical art medium where price is much less of a concern and I do not trust the chain store to handle. Im extremely disappointed with the way Sean handled my call. I left a voicemail with him clarifying my ask, but a quick check of Google reviews afterward showed I may be better off finding another shop anyways. His framing may be amazing, the pictures posted look very nice, but the tone he took on the phone is very concerning and I wont be contacting his shop again.
Jan 3rd, 2022

They think they do framing better than anyone else.Somewhat arrogant and rude. I am not sure they realize that they are not the only framing company in the City of Raleigh
Jun 2nd, 2019

Sean did a great job on reframing an old 1875 hand printed picture from a relative from my father's side of the family. He helped pick out the frame and matting, and the whole thing looked alot better than I expected. I would recommend him to any of my friends,
Jan 9th, 2018