MetroTech Heating and Air Inc

Kushal Sarkara _{on Google}

Aug 31st, 2019

The work they did was alright, as far as we can tell at this point in time. However, in between them receiving the part and them actually doing the work, it took fifty-four days, five appointments that they set and didn't honor (no communication or anything, they just didn't show up) and an escalation of our issue to the home warranty (AHS) company's contractor relations person. We were lucky that it wasn't an emergency and will try our best to avoid them in the future, inspite of the nominal discount that they provided for their service.
Response to the owner's post: we didn't demand a weekend installation, you offered it to us after we asked whether it was possible. If you would've said that a weekend was not possible, then we would've scheduled it for the week. You might notice that the day that the work actually got done was a Tuesday and there wasn't much back and forth about that from us. We're also under no illusion that we are the only people in the area suffering from HVAC problems, but if you cannot make an appointment then the least you can do is to tell the person that you can't make it, especially if it's been four or five times.

Vicki Bannerman _{on Google}

Oct 7th, 2018

My sister made an appointment with a time frame of 10 to 2. I drove 1.5 hours to be there for the appt.
The tech, John, showed up at 2:44 p.m. with no excuse. He walks outside to the system, said it's frozen. 2:47 p.m. he told me to turn the unit off, turn the fan on and he will be back in a couple of hours. After 3 hours we called to check on the progress he says he will be there at 9. 17 hours later still not here. It did start raining around 8:18 p.m, but I think a phone call, at least to reschedule, would have been appropriate.
I called this morning to ask what happened or could he have called to reschedule. He tells me common sense should have told he wasn't coming.
Very poor customer service would not recommend at all.

Monique Conway _{on Google}

Mar 22nd, 2018

John with Metrotech was awesome and very friendly! He was very accommodating with price, even recommended I contact my home warranty and I was able to save $1500 because of him! He also ended up helping me with another electrical problem I had in my home and fixed a totally separate issue. I will always use Metrotech for my heating and air needs!!!

DIMITRIS ZOGRAFOS _{on Google}

Mar 15th, 2018

Excellent service!! Highly recommend John and his company!

karin smith _{on Google}

Feb 28th, 2018

Zero stars. i had an appt with this company for my AC. My home warranty service chooses the provider, so I had no input in to choosing Metro Tech. Was given a 4 hr window, 5-9 in the evening. No one showed up and no one called to tell me that they werent going to show up...until 7:30 am next morning when I received a call telling me that they it isnt their policy to require their techs to call the customers. Even for a cancellation. He asked if they could "try again" that evening. I asked for a two hour window with a call ahead..."no, not in our policy". I declined to have them come out. Called the home warranty service and they've given me another provider to try.