Cutting Edge Stoneworks

Team #3 did a great job trimming out our granite counter this morning. The crew was skilled, friendly, professional and timely. We would definitely use this company again.
Mar 1st, 2024

I recently had new kitchen countertop installed by CES (contracted thru Lowes). I was very happy with the people I dealt with in the office and the crew who came to do the install. They did great work and took the time to discuss needed info about the install and care/upkeep tips for the countertop. Once the final contract was signed, they were able to do the install about a week later (much sooner than I expected).
Feb 18th, 2024

I would highly recommend this company. Our countertop was installed today and its everything we hoped for! Lysa was my contact person throughout the process and I cant praise her enough she was exceptional! The people who measured and installed were also great! Our home was treated like their own, when they left you would never know they were there. Its obvious this company focuses on customer service. As for the product my quartz is gorgeous!! I had the opportunity to select my own, but opted not to because our second grandchild was born and I didnt want to be bothered- I couldnt have done better job. Its always a wonderful thing when someone exceeds your expectations- thank you all!
Jan 22nd, 2024

We had a great experience but ended poorly. We originally started with a contractor on our first visit to Cutting Edge but fired him for several reasons. We stopped back in to confirm selections, where we let the sales team know we no longer were working with that contractor and they told us no problem we will just change over everything to your name and contact info. Even signed in at the check in desk listing NO CONTRACTOR. We made final selections and they showed us pricing. Sales team was great through that process. We had templates scheduled and that person was great to work with. The same day as we got templates I sent an email in listing our sinks, faucets, soap dispensersetc. We were then given an install date of a few weeks later by Cutting Edge. We had to pay trades extra to work overtime to get plumbing and flooring done a few days early before that install date. I then get a text 3 days before install from the contractor I fired that Cutting Edge is calling him asking for sink sizes and confirming dates. I call cutting edge to find out our information was never transferred into the system nor did they take action on the email I sent with all the measurements of our selections. I eventually get in contact with a manager named Robert at Cutting Edgeand this is where things get bad. I explain the situation to Robert and he proceeds to tell me its not their fault. Also tells me they will miss our install date and thats also not their fault and he could raise the price on us because we are not a contractor. Pricing that was given to use by his sales team. I explained the rush fees I paid to trades to complete work faster to be ready for the install and he said there is nothing he can do. I asked him to help us out and discount the job so we can recoup our loss and he said no because its not their fault. I explained we paid about $3k in fees but would appreciate any discount, and he refused. Our install date was pushed out 5 days which isnt that big of a deal but we paid rush fees for no reason. I asked Robert that if he is ok with an un happy customer and he said maybe we should just cancel the order if youre going to leave a bad review. So threaten us because they made a mistake??? In the end Cutting Edge made a significant mistake and would not own up to it. Very poor customer service. Install went smooth with some small damage to walls but nothing too bad. Install team was very pleasant and even gave them all a little cash at the end for the great work. Nobody ever reached back out to confirm the install went well and Robert did nothing to try to make things right. Very sad how Robert represents this company.
Sep 21st, 2023

I am giving 4 stars because of several mistakes. The company is super quick to get your countertops installed. They are courteous and professional. I had a few problems though. I had asked for square cut. The ends of my pass through counters were square but my sink cut was rounded and my two corners around corner cabinets were rounded. I also have a very bad seam. You can see the difference of the color of my countertop and the adhesive they used. My old countertop was taken out in one piece so I am not sure why I had to have two pieces.
Sep 13th, 2023