I love working for Lowe's Corporate office. The facility is really nice with several amenities such as an onsite CVS including Dr's office, dry cleaners, FedEx, a gym that offers classes, ping-pong, darts, with a basketball court and indoor track, an outdoor trail around the "lake," and serene outdoor landscaping with places to relax on a break or enjoy while working. Upper management in my experience has been receptive and engaging, and there are always advancement opportunities for those with the right attitude. My only complaint is the lack of appropriate PTO compared with other companies, and lack of paid holidays. (The only paid holidays are Thanksgiving and Christmas day).
Harry Kendrick on ChamberofCommerce.com
I have been working with my local Lowe's store (2265) to try and get an electric range repaired or replaced. No local Applicance company would come out and work on it even though it was under factory warranty since it had been bought at a "big box store". After much complaining and talking to the local manager I finally had to contact the State Attorney's Office of Consumer Protection and the BBB. Finally, a week ago we were given an RA from the manufacture and have been issued a refund. I do not recommend buying appliances from the bi box stores and poor customer service from both the local level as well as the corporate level.
Paul Overbey on Google
I personally have never had any problems with this company and have generally made Lowe's my primary go to for a hardware store. My only issue is that they choose to be affiliated with Synchrony Bank for their store credit cards and due to a letter from said institution, I have chosen to close my account. My APR was going to be raised to an unheard of 31.99% despite no changes to my good credit to warrant such and a monthly fee would be imposed just to receive a paper copy of my statement for my own records. As long as Lowe's chooses to use Synchrony, I have less incentive to give my business to them and not a competitor.
Bob Tee on Google
Lowes has gone downhill with poor customer service and my local store in Cape Coral, Florida (Store 2361) and the installation group are major reasons why. I had requested an appointment to schedule a consult for replacing a sliding door and after one missed appointment and lots of excuses the sales rep, Eileen came out in early January 2023. She did the rough measurements and gave me a quote that I accepted. The door took a while to arrive but I was understanding because of supply chain issues. Finally I received a call to schedule installation and the installers showed up but there was no door because the store and customer service never delivered it or properly coordinated this. After more waiting the door and the installers arrived and the door looked used. It was scratched on both panels and the handle/lock assemblies were both bent. After multiple requests it took them nearly two months to just come out and inspect. It was determined that the whole door needed to be replaced, this was in July of 2023. Time went by and I made repeated requests to get the ETA only to find out the door was never reordered. They finally ordered it in September of 2023 and the replacement door arrived in late November 2023 but is not able to be installed until late January of 2024. In October of 2023 I reached to Eileen Moore for a simple request of a copy of the original contract and it was ignored. In early November I reached out to Amy Walters (Project Support Professional) expressing my growing frustration and that was ignored as well. On December 5th I received a call from customer service to schedule the delivery and asked the person why the long wait. He let me know that Eileen Moore is only sales and is not required to follow up and that Amy Walters email box receives thousands of emails so I should have not expected a response. So essentially there is no or very little customer service once they have your money. The delivery and installation of the replacement door was scheduled and I took time off from work to be there and it did not show up again. When I called, I was only told that it would take them two business days to figure out what went wrong with the missed appointment and that there would be no reimbursement for the two vacation days I used to wait for the door that didn't show up. The people at Home Depot can thank Lowes for my business going forward and hopefully they will now how to treat customers.
Edit: After speaking with Sherry (ID - 1896894) in Customer Care I thought there was hope of a resolution but after a half an hour of time on the phone she informed me that she could do no more than document my complaint and advised me to continue trying the normal channels of communication with the same people that have not been effective thus far. This company has lost touch with customer service when it comes to handling their own mistakes.
Todd Toho on Google
I have never dealt with this kind of customer service in my life. I ordered a toilet for same day delivery. I recieved an email and a text to say it was delivered however, it never was. I called immediately to let them know. I had to call the general customer service number because nobody picks up at the store after being on hold for over 60 minutes, yes 60 minutes. I have called everyday and I get the same answer. They are working on it and waiting on an answer from the delivery service. Not sure why I have to wait for a mistake that is not on me. Lowes has my money. Not sure why they don't send me another toilet and handle the other one on their own. Again, not sure why I am being penalized. They said they a waiting for an answer from the delivery company. How long should that take? It's now been 7 days, and still no answer. How is that possible? Yet I have contractors at my residence that had to be put on hold for a week and looking like longer because of Lowes will not make right by the customer. Not sure what to do at this time. They won't even refund me so I can go somewhere else before they speak to the delivery team. And again, it's been 7 days. What upsets me as well, is I have spent over to $7,000 with Lowes over the past year as I am renovating my residence. This does not make me want to continue to do business with Lowes as I m continue to renovate. Lowe's, please help me understand your policy on undelivered items.
