DunnDeal Heating and Air

While we were very happy with the install of your units we recently paid for a “tune up” of our systems that are still under warranty. Of course there were things they said we could spend money on. One of these items was a part that would need to be replaced to maintain the warranty. The part was covered under the warranty. The total was supposed to be $328 but because we were under warranty we would only have to pay $164. They said it was to cover labor and coming out there… but it only took them 2 minutes as stated by the employee AND I already paid for them coming out for the tune up. He said we we are already getting a warranty discount and should be happy to get that. We paid for the warranty! Edited to add: customer service did call me back and they were polite and articulate. They stated that a tune up does not involve any actual “tuning up” as you would think in regards to any other mechanical device but more like a check up where they look at your system but don’t actually perform or do anything to your system. They stated that check ups and tune ups are the same thing and they are not sure how you could see it differently. I do not believe these phrases are synonyms and are not used interchangeably in any other business situation that I can think of. They also said I should have read the fine print on what a tune up is, but they called me and asked me if I wanted a service technician to come out and provide tune ups to my systems- I was given no fine print. I believe the language is intentionally misleading as I very much wanted a technician to tune up and service my systems but I did not need to pay for someone to look at my system. *** Every person I have talked with at Weather Master is incredibly professional, thoughtful and considerate but the language and policies of the company have left an unfortunate taste in my mouth. Because we have purchased two systems through them and are warranty is through them we hope to move forward and do business with them in a more clear and transparent manner. Service: Ductless heating and AC services
Nov 17th, 2021

They were very professional. They continued to inform us on parts ordered every week like clock work. I would highly recommend them.
Nov 15th, 2021

We received quick service and our issue was resolved in minutes. The technician was friendly, knowledgeable, on time and very personable. What a pleasure to be able to rely on a company which strives to give this same service with all their service calls.
Nov 15th, 2021

Andres quickly figured out the source of our low water pressure and lack of hot water upstairs, replaced the valve in the crawl space, and got us back to good hot showers. Then he diagnosed a longstanding problem with a toilet flange on a concrete slab downstairs that had been leaking under the toilet. He cut through the slab and installed a new sewer pipe. He was extremely knowledgeable, courteous and skilled. Services: Repair toilet, Install faucet, Repair pipe
Nov 8th, 2021

Nov 4th, 2021