Paramount Automotive Group

Service department manger will not help he tell lies will not return calls we got 2 kia's they messed them both up the manger said I wish I would have know that what they were doing I would have told you not to let them do it because you motor will shout down and it did he said it under warranty so no worry we will fix it that was a lie he said it under warranty and then we went back to him he said warranty gone don't trust paramount Kia of hickory they liers they want let you talk to anyone else or there boss
May 22nd, 2022

Not happy with last 2 purchases Paramount Hyundai of Hickory I can never get my gap refund. Have bought 2 cars 2 weeks apart. I keep getting the run around and Matt our salesman has not yet called me back. As far as Chris the GM he is rude and will flat out tell you he's not giving a check for refund. I have called the gap company and they said they have already funded the gap refund the dealership which dealership is supposed to issue me a check for the gap refund. I have called Benny Yount the owner of Paramount and left a message him to call me to see if I can get some help. Hope someone calls me back.
Dec 7th, 2021

I was told the credit check being ran would only run through a couple of lenders. I checked my credit the next day and I had 7 new hard inquiries without my consent.
Jun 15th, 2020

I purchased a used CLS550 Mercedes Benz from them in January from a very nice young salesman. After a test drive I pointed out that the alignment was off and a possible wheel out of balance. Also, I was informed that a cam sensor was just replaced so the check engine light wouldn't come on. After some talks I purchased the car with promises made that the sensor was in fact changed, the alignment was done and the car was delivered to me which was a nice touch. After driving it the first day, the alignment was not fixed as promised, so I spent a Saturday driving up to Hickory to get the alignment done or redone. Then a week or so later I noticed that after the car was parked more than 12hrs, the front left corner was sagging and it was determined that it was a leaking air strut. This was brought to Paramount's attention but i was informed that it is not covered under their basic 1 month/1K mile warranty that comes on their used cars. So I found a reputable local Mercedes shop and was informed that yes in fact that it was a leaking air strut and one easily noticed if the car sat for a good length of time and because they knew I was coming to see the car all they had to do is start the car and the air strut would inflate correctly and be at correct height when i arrived and stay that way. So in order to fix that it cost me $2300 as the air strut suspension is a costly Mercedes item. I never heard back from the dealership on the leaking air system beside being told it wasn't covered and while getting the air strut fixed the supposed fixed check engine light came on and I was told that it was due to one of the cam sensors (via code reading) and also informed that it looks as if all the sensors which are on the front of the motor were all original and it appears that nothing had been touched, so there went another good chunk of money. No I didn't buy the offered extended warranty from them but I was also informed that they did not have the required STAR diagnostic system required to fully scan and fix codes for Mercedes Benz, so they wouldn't be able to fully service my car anyway, so why buy their warranty. I can now enjoy the car now that I have spent a large amount of money to fix the car, but that was money that wasn't supposed to go to repair a new-used car from a supposed reputable car dealer. So beware of what you buy.
Sep 1st, 2019

We have bought three vehicles from this group. The first two were new Hyundai Velosters, with one from the Hickory location and one from the Valdese location. About a year and a half ago we traded the second car in for a 2015 used Mustang. She had previously used the Hickory location for all services. After using the Valdese location we were left very disappointed in the lack of customer care. We notified Paramount Group with no response from them. We took the Mustang to a detail shop to shine up the paint. They sold us a car that had been repainted without informing us of this fact. And they can not tell me that as car guys they were not aware. We went to the dealership to speak with the sales manager. Not sure who is the manager as he opted to not come out and talk to us. Instead he sent Mark, who towed the company line and gave me a BS story about maybe being a warranty repaint. He did do a thickness check and found one quarter panel was double the thickness of the factory paint. Claimed it would be no issue for a buyer or if trading in. I really hate being lied to. The Valdese store will not get anymore of my business in the future. And honestly, we will probably only use Paramount Group to look at vehicles prior to purchasing elsewhere. With the exception of the first purchase we made and the Hickory service group, the experience has been miserable.
Jul 3rd, 2019