Outer Beaches Realty

Oksana Buynitzky _{on Google}

Jul 9th, 2021

Two weeks before check in we told that the house is inhabitable. We were offered unacceptable alternative instead of our rental. Never again I will rent through them, after being loyal customer for years.

Amy Auspelmyer _{on Google}

Apr 27th, 2021

Unless you want a super stressful vacation, full of excuses and total lack of customer service, avoid renting from this agency!!
We rented 3’s a Charm from May 9-16, 2021 and the trouble started on Friday, May 7th with a phone call to let me know that the floor inside the front entrance was “soft” and that it was a safety issue that would be fixed the day after we arrived. Ok, thanks for letting me know...except the rotting floor was the least of the problems.
We arrive Sunday night, crash and wake up the next morning to cook breakfast...except the stove is broken. Oh yeah, and the oven doesn’t work. No phone, internet or satellite either.
We rented golf carts for the week and go to plug them in to charge in the outlets at are under the house, yup...the rusty outlet starts smoking.
Make sure you’re prepared to walk the four flights of stairs (around the rotting floor that didn’t get fixed as promised on Monday) because the elevator can’t be called from the ground floor.
Forget about cooking on the grill either, unless you’re willing to risk blowing yourself up because of the faulty regulator valve.
After NUMEROUS calls to the realty agency, they thought that offering us a $50 gift certificate would make good for our trouble...but oh yeah, we’d have to drive 20 mins to pick it.
Rest assured...Beth from the Hatteras realty office has been working all morning to open up maintenance tickets to get the issues solved, but was adamant that it was our fault because they called us Friday before we checked in to tell us about the floor. Guess how many issues have been solved in the 3 days we’ve been here?
This is the absolute worst vacation we’ve ever taken to OBX, thanks for nothing Outer Banks Realty!!
3's a Charm, 56406 NC 12. May 9 - May 16, 2021.