ARM's Waterworks

I'm just a little disappointed with my dealing with ARM this time. We were having pressure issues combined with a pump that was constantly running. My wife called ARM because they installed our well in 2008. We were a little surprised that the service call included a labor rate that included all of the drive time, this significantly inflated our diagnostic visit price. Neither of us were home during the visit so we were not able to observe anything that was done, but the only thing we know for sure is that the pressure was purposely lowered to reduce pump usage and an attempt to diagnose the problem occurred, Nothing really looked touched on our well other than the pressure switch. We received a quote for service the next day with a pretty high price. So high, that upon calling other plumbers and asking for a ballpark range for what was described on the quote we found ARM to be over $600 more than the next competitor. What's worse is that the plumber we used completed the work for over $800 less than we were quoted by ARM and about $150 less than he initially thought. His work entailed much more than was listed on our ARM quote and deleted something that they misdiagnosed. The misdiagnosed part/labor would have cost us $200 more through the plumber that completed the work, all of his other extra work cost us $150. The nice thing is that even with paying ARM their diagnostic fee and the plumber the fee for the corrective work we still ended up nearly $500 under the ARM quote. I will say that they were friendly, responsive, and timely. For that I gave them two stars. It's hard for me to get past a company gouging me for almost double the price I paid and, of course, misdiagnosing the problem. For these issues I must give a negative review. They say time heals all wounds so maybe I will try ARM out again in the future, but not before calling my plumber first!
Jun 23rd, 2019

Nice website lol
Apr 24th, 2019

I can’t say enough good things about these guys. Not only are they willing and ready to take care of any issue you have with your well, but if it’s not something they handle, they even go as far as to give you a recommendation of someone who can take care of it. Always professional, always great work, I would highly recommend them.
Jan 13th, 2019

Dec 21st, 2016

If you need a well or geothermal drilled ARM is the place to call. Jim is great to deal with and will be responsive to your needs.
Apr 7th, 2015