No Company

Worst a.c. company to work for. They tweak your hours and take pay. They don't offer benefits worth working for, their owner is a penny pincher who doesn't care about his employees, he only cares about money and himself instead of the well being of the company. They overcharge everything, mainly refrigerate. The other employees try to convince you and take your money for something that doesn't need to be repaired amd the proces for new units is retarded. You can go to any other air company and get better prices. I will never work for him again including 72 degrees in Apex. They can all go to hell
Jun 6th, 2017

Just called & am a little taken back by the tone of this "first impression". Didn't even off for an appt....guess you're just too busy!
Mar 18th, 2017

We used Custom Air to put in our complete system....including duct work nearly ten years ago. The duct work, to this day is the biggest mess you have ever seen. Sadly, they do not stand behind their work. I have complained several times and have gotten no where. We will end up ripping it all out to replace the duct work so it will properly be done. Terrible. Again, today we were under our house trying to fix their mess...I don't even bother calling anymore. I tell everyone I can about the shoddy workmanship we experienced. As a response: when I called last time (this has gone on for years) I was told the equipment was under warranty...not the duct that Custom Air installed. Therefore, they did not stand behind their work. Their equipment...yes. When ours broke down multiple times when it was new, they fixed it. Unfortunately, it doesn't end with the equipment. The duct work was terrible and we will have to replace it to avoid moisture under our house. We will use another company.
Jan 28th, 2018

We purchased a Groupon Deal in order to take advantage of a Spring checkup. We have done this in the past and the service was great. However, yesterday, we were scheduled from 1 to 3 and the technician never showed up. When I called at 4:30 to determine the whereabouts of the technician (after getting a text at 11:15 am stating that the tech was on the way) I was told that they would check and call me back. A few minutes later I get a voicemail from a rep saying that the technician came to our home and my husband refused service saying that we were only needing a quote! WHAT!!! I'm not going to repeat what my husband said but this absolutely DID NOT HAPPEN! Why would we say that after the service had already been paid for? If you are going to lie at least make up a good one. I called back after getting this message and received absolutely no sympathy. I actually felt like I was bothering them by asking for a service I had already paid for!! Needless to say, I wouldn't have them out to our home now if they service was free! I generally do not create these type of posts but this was absolutely ridiculous! The only reason I'm giving a 1 star rating is because it wouldn't allow me to submit the post with no stars. I have made my complaint here...now on to the Better Business Bureau.
Sep 15th, 2017

I have used Custom Air for years, but after a visit 2 weeks ago, they will never get my business again. After a service call with the complaint that A.C. was not cooling sufficiently, the tech informed us that our coil was bad. Our options: 1) recharge the system $1000, but it would leak out quickly, 2) replace the coil $3000 or 3) replace the system $5k. Like any good consumer, I had another company do a quote. They quoted $1800 for the coil replacement. I had one more technician come out who actually measured the freon level in our system and it was 2lbs low. It was determined we had a very small leak and he was able to fix our system for $210, this same company quoted $1600 to replace the coil which is in line with the other quote. Custom Air seems to be after $$$ and doesn't have their customers best interests in mind.
Jul 20th, 2017