Spectrum Wireless

Jan 11th, 2020

Dec 24th, 2019

Nov 22nd, 2019

Nov 3rd, 2019

All I wanted to do was upgrade my phone. I spoke 10 different people on the phone and while they were very polite and wanted to help me, they were not familiar with the specific options of the upgraded phone. I was directed to a Spectrum store that offered mobile services to due an exchange, however that store said they only did sim cards. I was told the only store they knew of for a phone exchange was over an hour away. I called Spectrum again and after being transfer to billing then to repairs I was finally transferred to sales who could only offer me a phone replacement not an exchange. You can not call the individual store locations as they do not accept incoming calls. So the website says they offer cell services, but you must drive there to find out if they handle mobile sales, or exchanges for an upgrade, or repairs, or just sim cards. When I callex Spectrum, even they had no way of contacting individual stores to find out exactly what services they provide at that location. After spending 7 hours talking to 10 different people, I still was not able to upgrade my phone.
Sep 15th, 2019