Sleep Number

I would leave a zero rating if I could. My wife and I purchased a king size Sleep Number bed back before the holiday and told that the delivery charge could be credited back when the next promo would be released. That was all that was said at the time of purchase. We assumed this would be something automated. It took over 30 days to get our invoice for the bed and the credit wasn't listed. Some time passed and we visited the Gastonia store for a Sleep Number pillow and brought up this credit situation. The salesperson said we would have to call the customer service 800 number, but shouldn't be an issue since she saw on our file we had already contacted them. I did this the next day only to be rejected and told how the promo match should've been described. We were supposed do know that we had 30 days to ask for this credit. The customer service person said to get the store manager to advocate for my wife and I and recommend the refund. I sent an email to Robert, the store manager, and never heard back. I called to follow up and he said he was basically powerless but said he would ask his DM. Robert also apologized for his store for not communicating the promo policy. Robert sent me an email stating that the DM said for me to call customer service. I called customer service and was involved with a very understanding rep but once escalated to her boss was denied again for the "outside of 30 days" policy. What a waste of my time.
Mar 20th, 2024

Thank you, Robert and Randi you are the BEST!! Your expertise and guidance concerning all Sleep Number products provides valuable insight for making the right personalized choices. Their enduring patience is a blessing to the customer, especially ones like me who need the extra attention. Again, thank you for your exemplary customer service :)
Mar 16th, 2024

Robert was extremely friendly, knowledgeable about the products, and was able to suggest which opinions might suit us best. We came in on a day where it was very busy. He was the only person working but we observed that he gave each customer outstanding service and attention! He did so in such a nice, relaxed way that we didnt mind waiting while he was helping others. The store was clean and we found the signage helpful! We had a great experience and cannot wait for the delivery of our new bed.
Mar 8th, 2024

It was great! Randi was awesome and very helpful
Jan 27th, 2024

Shay was awesome!
Oct 23rd, 2023