Mad Hatter Cafe + Bakeshop

Mar 29th, 2024

I ordered an online order for delivery for our breakfast on our wedding anniversary. On their end, they thought I received my order. However, unfortunately, the door dash driver who picked up our order decided that they needed breakfast too and never delivered our order. I called the store and explained what happened. They said they would reach out to customer care and try to resolve the issue. The restaurant called me back, as promised. They offered to remake the order and I could come get it, but it didn't necessarily fit our schedule to do so. About 10 minutes later, the restaurant calls again and offered to bring my husband and I our order. The customer service went above and beyond. They have a forever customer out of me. Not to mention their pastries were to die for!
Mar 14th, 2024

I haven't been to Mad Hatter Cafe since 2013 so I was super excited to be in Durham today and have the opportunity to drop in for dessert. I was so unbelievably disappointed at how dry my cupcake was plus the strawberry buttercream frosting was awful. I then tried a smidgen of mg shortbread cookie and it was just as dry. I should've mentioned it to the cashier before I left but I was running late so I had to just go. I ended up throwing away the cookie and only ate the cake part of the cupcake. For the price of those two items, they really should have wowed me as much as they have in the past. I hope the restaurant can take heed and get their desserts back to the way they used to be.
Mar 13th, 2024

Mar 9th, 2024

It was a high energy noisy place but the food and service was decent. The potatoes were good, not greasy. It is more of a college crowd. The spinach eggs Benedict was good except for the bread, very chewy and hard to cut. I enjoyed the fresh squeezed OJ and coffee.
Mar 9th, 2024