Sport Durst Collision and Cosmetic Center

Thanks we're great!
Apr 16th, 2022

My vehicle was involved in accident on 2/10 and towed to Sports Durst Collision on 2/11. No one ever contacted me to confirm my vehicles arrival. I left a VM on 2/11. I emailed on 2/12 or 2/13 to their general inbox listed on website. No contact. On Monday, 2/14 I called and left a VM to Cameron. No contact. I then called the number on their website rather than Google and got a hold of Natalie who confirmed my Mazda was there and that I needed to sign a form. I explained I sent them an email with the estimated repair cost from my insurance company and she asked where I sent it as she needs to find the email. She then gave me the email of Patrick P. I emailed him and to date (9:21p pn 2/16/22) I havent heard a thing about next steps or estimated repair time etc. Based on other lower star reviews I am hesitant to continue the repair process with them and have now asked how I can remove my car to somewhere else that at least responds to my inquiries. I only gave 2 stars because Natalie was pleasant once I signed form but overall the communication is severely lacking here. Update 3/4: the communication slightly improved however the insurance company didnt accept their revision on the repair. No worries, I had enough out of pocket to pay for the repair myself after they removed some items not related to the accident. I was quoted about $9200. After several days Natalie called me stating itd be 2 months for a repair and they just cant take on this car right now. I find that interesting because if thats the case they shouldve told me that before they quoted to the insurance company right? Anyway this place is not interested in anything but potential insurance fraud to inflate repair costs IMO. Literally the timeline nor cost was an issue. Natalie began suggesting cheaper places and they use premium paint etc etc clearly she wasnt listening to the fact the cost wasnt an issue.
Apr 6th, 2022

I highly recommend this place for services. C. Powers was very professional and ensured that I was a satisfied customer. Thank you.
Jan 22nd, 2022

Just picked up my car from the body shop after being hit by a deer, so happy with the repairs, big thanks to Cameron and Patrick for their help in communicating with me about the costs and repair time. They were AWESOME. Highly recommend this shop for anyone wanting great service.
Jan 12th, 2022

Really friendly and honest staff I had no issues at all communication was a priority they let me know step by step what was going on with my vehicle
Jan 2nd, 2022