Millennium Buildings

Absolute terrible service. Showed up with wrong product and never returned to finish job. They kept saying weather but they had three months of nice weather to get job done. Read reviews about them and stay far away terrible customer service!!
Jan 6th, 2024

All interactions with this company have been wonderful. My only issue is the commonest they used for my build. They used @coasttocoastcarports which had been horrendous. If you order from millennium whatever you do make sure they don't use coast to coast. Sad but you are who you associate with otherwise they would have been a solid 5 star.
Nov 18th, 2021

We purchased a 20x32 carport to protect our RV from the winter weather this year. We finalized the order on October 23rd. We were quite excited to get a quick install date of November 13th. It was supposed to be a perfect week to get the carport installed, which in Pennsylvania weather can be challenging.On November 13th, the manufacturing install crew arrived promptly at 7 o clock. The problems began from here, the main installer asked me where the structure was to be placed. I showed him the 20x32 concrete pad and it quickly became apparent there was an issue. He showed me the filling order form, on the line of the form the correct dimensions for our unit BUT the number they used to stock the truck read 30x33. How could it be this so far off!Our experience from here has been nothing more than a nightmare to deal with both Millennium Buildings and Carolina Carports, Inc (CCI). The gross negligence to fix a problem that was never our fault is incomprehensible! I understand human error, I don’t understand how neither company took ownership to make it right quickly! The communication and level of service from both parties is inexcusable and unacceptable, the “happy customer” quality of service is no longer valued. I did ask where in the contract that it states a building needs to be installed in a certain amount of time and the reply was, “there isn’t any”. So that means there is an infinite amount of time to have a building installed by a manufacturer. What a great business model Millennium Buildings practices. They get commission on a quote with a manufacturer installer that may never deliver or not be of quality work. Plus adding a no refunds policy makes it easy to not have to take any responsibility of fault. We have since cancelled our order. I would much rather be out some than all of our money.I wish we had done more research, but Millennium website made it so easy! They mention in their advertisements they provide quick delivery and free installation, do not create confusion to your customers when you have no accountability in controlling these circumstances. On another note, if your stance is only from a buying perspective how are you honoring warranties if you are not responsible for anything from a manufacturer side? That puts into question the warranties you promise on the website. I would have my sincere doubts Millennium Buildings honors them and my concern is for the unknowing customers that had positive experiences initially but then run into problems later. I’m honestly shocked with some of the 5-star reviews they receive since, as their company clearly states they are no longer responsible after purchase. Of course you are going to be courteous and helpful to any client looking to buy a building. You don’t make a sale until they sign on the dotted line! But best of luck to that customer once the contract is signed. You clearly wipe your hands of any responsibility moving forward if there are issues. Again, it is an opportunistic move, so when blame needs pushed away from your company on negative reviews you use this “you can’t control scheduling or installs” excuse, but on glowing reviews by all means take full credit when the stars align perfectly.A consumer really needs to be cognizant that Millennium Buildings is just the broker for manufacturers and those are the reviews that really matter. However, the low reviews do ring true for Millennium Buildings as well as Carolina Carports. It would have saved us from spending $1300 of our hard-earned money for these service fees. Part of that fee was finding a RELIABLE manufacturer in our area, where was your liability with fulfilling that task! I was told advertising was also a part of that cost which, congratulations to your marketing team for creating a misleading website. All the reviews I see of your "Authorized Dealers" are certainly not industry leading partners. Carolina Carports do not have a BBB rating and their customer review is a 1.41/5 rating. Some of dealers that are also boasted about on the Millennium Buildings site have similar ratings. I can see why Millennium Buildings customer service rating is a 3.45/5.If I can help one customer that does their due diligence to research your company, I will save them from the agony we have experienced. My expectation for Millennium Buildings was just to take some accountability to implemented the proper channels of communication like they promised, and had better collaboration with their industry leading manufacturing partners to rectify the issue quickly this all could have been avoided. Hindsight is 20/20, if it was done right the first-time weather would not have been an issue, and the blame wouldn't be the driveway (which was made up the first time) then our RV we would be sitting under a carport right now out of the winter elements, and we would be none the wiser and probably satisfied. But showing up with the wrong material was the catalyst that opened up the deceitfulness in their highly rated company. All I can say is do your research with this company!
Dec 21st, 2023

I sent an e-mail requesting a quote and my sales associate Juliana responded within 24 hours. I spoke with her over the phone and she was very friendly & knowledgeable.
Oct 20th, 2021

Leslie was so nice working with me on getting what I wanted, and the price was great
Oct 19th, 2021