InSight Family and Pediatric Eye Care

I made an appointment with Julie Belanger to have 2 valuable pairs of vintage Randolph Engineering Pilot Aviator Sunglasses adjusted to fit my head. I carefully and precisely requested that the arms of these glasses be adjusted so that they won't have that "bended inward" look when wearing them. Instead of having me sit down at the adjustment table to perform this procedure, Julie had me stand in front of a window while she stood in the back, unable for me to view what she was doing to my glasses. Next thing I know, she hands my glasses to me and BOTH arms on BOTH pairs of my glasses had been bent close to the temples. Most optometrists know that you don’t make adjustments by bending on the arms like this, but instead to either adjust the temple end pieces or stretch the frames. I nearly went into shock when I saw what she had done to my glasses! These arms were bent to the point of making a permanent crease or bend in the metal and this was my absolute worst fear! Julie seemed to be more concerned about me putting on my mask when I entered than she was adjusting my glasses properly! I later emailed Julie about what she had done. I politely and respectfully expressed that these were valuable sunglasses and how they were now totally ruined. Her reply was very rude and defensive. She tried to justify what she had done by commenting that my vintage sunglasses were “knockoffs.” This was just an excuse or scapegoat for her to try to justify the damage she had done. My thought was that whether they are knockoffs or not is completely irrelevant and doesn’t excuse permanently bending the arms of anyone’s glasses! To make matters worse, at the end of her email Julie stated that she was NOT going to pay me for the worth of the glasses. I thought this was odd because I had NEVER asked for her to do this? Sounded more like a guilty conscious talking to me! I couldn’t help but feel that I could have taken these glasses ANYWHERE else and probably never would have ended up with an awful experience such as this! It's sad that I had to be a victim of vandalism and experience pure rudeness AFTER the fact!
Oct 19th, 2021

My greatest concern when it comes to my 5 year old is to make sure she isn’t traumatized by doctors visits. Dr. Julie was amazing! She explained things to me and to my daughter with ease and clarity. Even when she dilated my daughter’s eyes, she was a little upset but not scared or panicked. My daughter actually cried when she couldn’t take her glasses home immediately. I will be recommending Dr. Julie and I am so thankful for her help and for the way she took care of my child.
Aug 7th, 2021

She didn't make us feel rushed either.
Jul 27th, 2021

Unprofessional doctor and unprofessional staff- My son had an appointment and we waited there for hour - We were on time in clanic the front desk she took us in the room - after 20 mins we contacted to front desk staff where is the doctor she checked and came with an update that she will be here in room after 20 more mins Wooooh wait a min we already spend 30 mins and now 20 mins top of that - after waiting 20 more mins she did not showed up then we contact Duke eye clanic thank fully they gave us an appointment and we left without their service- after left no one reach out to us for excuse- this is worst experience i had i would never suggest anyone this doctor - pretty dull clanic as well
Jul 27th, 2021

Dr. Belanger always takes time to explain what she’s doing and why, and most importantly, listens to concerns. I brought in records from my previous doctor out of state, and at my next visit, she discussed the previous treatments. How refreshing that she actually reviewed my files!
Jun 13th, 2021