Polar Service Center

Jun 7th, 2020

Last Minute Repair Done in Record Time. It was 2PM when I discovered damage to my work trailer. I had to get it repaired and most places wont even start such a repair this close to their closing time, which is typically 4 or 5PM. However, Polar Service Center of Charlotte, NC. Started to repair my trailer at about 3PM and stayed opened till it was finished about 4:30PM, half an hour after their closing time. While the technician was working, I used their Southern hospitality to look around. Mechanically curious, I observed other repair projects and its obvious the technician is a jack of all trades and master of all of them. This is pretty rare for transport industry repairs. Usually techs specialize in one-to-three skills max and masters of none. This shop balances mechanical, electrical repair, and custom fabrication. My techs just as talented and comfortable using a wrench or welder. Without interrupting his work, He indulged my welding and metal fab questions with expert answers that squared with my own experience from previous vocations. After the repair was completed, the nice lady in the office was equally as professional. She researched that my employer had the correct account info so I didnt have to get in the middle, facilitating payment. I was on my way in record time. Only thing wrong was an extra part found. Ill return the techs screwdriver on my way through there. I just hope it wasnt my gregarious curiosity that caused him to leave it behind. Lastly, my advice to all prospective customers is to call first. The location is a little tricky. This part of Charlotte has some narrow roads and curves where you can easily pass their building.
Feb 13th, 2021