Keller Williams Realty South Park

This is the 2nd time I've used this realty company because I was acquaintances with one of the agents. The first time was back in 2015 and my contact at KW Southpark handed me off to a buyer's agent since I was looking to purchase a home. Looking back on it, it was not a very good experience at all... and I know since then, my buyer's agent at the time no longer works here. Guess I wasn't the only one who didn't like them! Fast-forward to Nov 2021 when I decided to sell my house. I reached back out to my contact here who this time represented me. Even though it's still such a seller's market, I was advised to replace my perfectly fine countertops with all granite. Or as an alternative, offer a granite allowance. It was also suggested that I completely replace the master BR carpet because it was original original to the house. And paint the walls a different color. I agreed to the paint, and actually just paid a few hundred bucks to get the carpet stretched and cleaned. In the end it looked fine. By the end of the first weekend it was listed, I had 5 offers. And now that it closed in December, I sure am glad I stuck to my guns and didn't make those costly updates! But I think the most disappointing thing in all this... after I paid an ungodly amount in pretty standard commissions mind you... is that my realtor didn't even show up to my closing. And on top of that, she said she had a gift for me and would swing by later that week. Haven't seen her since. It's not that I care about the gift. It's that it shows exactly what type of service and intentions you can probably expect.
Jan 13th, 2022

I had the pleasure of working with Juan Bruno from Keller Williams South Park in my latest home purchase and I must give him 5 stars, he was on top of every detail, attentive to my wants and ready to go to the mattresses if push came to shove. I am definitely very appreciative of all of his hard work prior to closing and after, he’s my agent for this and whatever other house I will buy in the near future.
Jan 4th, 2022

Nov 12th, 2021

I had a tour scheduled for today (Monday 10/4) to view a home. The realtor, Kenisha Sullivan, called me at 8am this morning to “talk about our appointment”. However, being a Monday morning, I was unable to respond until 11am. She cancelled our appointment we had agreed upon. Basically wasted my valuable time and gave attitude blaming me for her canceling. I never make appointments I don’t stick to and am really upset with the lack of respect I was given.
Oct 11th, 2021

We had called Jamie Milam and asked her to be our real estate agent, but instead were referred to her associate realtor, Sarah Hill. I was open about our needs from the very beginning. I made it very clear to her that I could meet literally any day at any time and for her to just book appointments while they were available for anything that matched our criteria. We were desperate to find a home and I made that situation very clear to our realtor. The entire experience quickly became exhausting as I frequently and patiently had to share with our agent what we needed, in regards to the process, as first time home buyers. The standardized MLS portal was quite frustrating as each time I was able to go through the new listings and “like” the houses we wanted to see, as we were told to do, it was always too late to get an appointment to see any of the houses by the time our agent finally attempted to book at her leisure. I was prepared to be aggressive in our search, with the market so intense, but our realtor did not seem to prioritize us whatsoever, nor did she ever share that she was unable to be aggressive for us as we asked her to do so many times. We were given excuses and endless apologies, with accompanied promises that she would do better. After weeks of frustration, and seeing only a handful of total houses, we had to give an ultimatum that if we weren’t the right fit, we would respectively need to find someone else who could advocate for us in our search for a home. This seemed to turn on the switch in Sarah’s head, and she finally started calling me with new listings and making time in her schedule to prioritize us more after working together for over 2 months. Perhaps the very real prospect of losing her commission encouraged her to do her job. After putting in 7 dead-end offers on different homes, as is understandably the real estate saga of 2021, we finally got an offer accepted at a property that I saw on the MLS site on its LAST DAY of showings that went unnoticed by our realtor. Unacceptable. Fast forward to the end of our closing period, things seemed to be going smoothly for once until we were informed that the coordinating agent, Natalie, misquoted us on a huge negotiation quote for an electrician project. She had used the incorrect number of $1,500 for these repairs when, in reality, it was shockingly $15,000. Not only did this totally ruin our negotiation strategy in the asking period with the sellers, but she should have known that changing ungrounded 2-prong outlets for the ENTIRE house did not seem accurate for only $1,500 (she had previously informed me that other clients of hers swapped out 3 for $800!). Where is the logic? On top of this, she did not inform me herself once she got this news, but I was informed of the discrepancy by the electric company after I emailed to schedule the install 2 days prior to closing. Natalie was supposed to be our “bulldog,” as they described her, which we found not to be the case whatsoever. Additionally, Keller Mortgage forgot to credit the check for repairs we received from the sellers in the final closing costs and the lawyers office (Renger & Reynolds) incorrectly overcharged us $5,000 in closing costs. We were the ones, even with zero experience, that saw all these errors. Our realtor, who was supposed to review the disclosures and flag any discrepancies prior to sending them off, did not notice any of these mistakes herself. Did she even review them? I was informed that she quit the day after our closing. An absolutely awful experience and I will never wish it upon anyone. We are young and energetic newlyweds and were so excited to share in the long-awaited experience of one of our “firsts” and are devastated that Keller Williams Southpark (The Orenda Group), Sarah, Natalie, Renger & Reynolds, and Keller Mortgage ruined the experience that we will never get back. All that we were offered was $700 of compensation for their unbelievable mistake, an awkward hug from Jamie Milam and an invitation to a cocktail party.
Aug 7th, 2021